Timeline
Work History
Overview
Skills
Summary
Work Preference
Education
Certification
Receptionist

Michelle Kert

Animal Control Officer II
Santa Clarita,CA

Timeline

Animal Control Officer II

Los Angeles County Animal Care And Control
07.2011 - Current

Infant and Toddler Teacher

Mary Alice O’ Connor Family Center
01.2007 - 06.2011

Hair and Makeup Artist

Amadeus Spa and Salon
06.2004 - 01.2007

Assistant Director

YMCA of the Foothills
09.2001 - 06.2004

Diploma -

Burbank High School
1999.06 -

Early Childhood Education

College of The Canyons

Licensed Cosmetologist - Beauty School

Moro Beauty School

Work History

Animal Control Officer II

Los Angeles County Animal Care And Control
07.2011 - Current
  • Handled emergency situations calmly and effectively, employing appropriate restraint techniques for various species while prioritizing public safety.
  • Conducted thorough investigations into cases of suspected animal cruelty or neglect, gathering evidence to support legal action when necessary.
  • Developed strong working relationships with veterinarians, rescue organizations, and other stakeholders within the community for improved collaboration on shared goals.
  • Maintained a safe environment for animals in the shelter by performing daily health checks, feeding, and cleaning duties.
  • Enhanced public safety by responding to and investigating reports of animal abuse, neglect, and nuisance complaints.
  • Ensured proper handling of deceased animals for transport to designated disposal facilities while adhering to established protocols.
  • Facilitated positive outcomes in difficult situations by using conflict resolution skills when interacting with agitated or uncooperative individuals during field operations.
  • Investigated and gathered information regarding animal-related complaints.
  • Managed accurate record-keeping systems for all impounded animals, ensuring timely updates and smooth communication with other departments.
  • Administered vaccinations, microchipping services, and basic medical care for animals under the shelter''s supervision, promoting overall wellbeing.
  • Excellent communication skills, both verbal and written.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Facilitated cross-functional collaboration, leveraging diverse expertise to optimize problem-solving capabilities within the unit.

Infant and Toddler Teacher

Mary Alice O’ Connor Family Center
01.2007 - 06.2011
  • Provided support during transitions between classrooms or activities, ensuring smooth adjustments for young children.
  • Managed classroom materials effectively, ensuring a clean, organized space conducive to learning at all times.
  • Increased parent involvement in children''s education by maintaining open communication and providing regular updates on child progress.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Participated in ongoing professional development to stay current with best practices in early childhood education.
  • Enhanced learning experiences by incorporating play-based and age-appropriate activities into daily lesson plans.
  • Established a warm rapport with students that fostered emotional security and a sense of belonging.
  • Implemented curriculum to enhance classes with learning-focused activities.
  • Organized activities to teach preschool children foundational learning skills such as letters and numbers.

Hair and Makeup Artist

Amadeus Spa and Salon
06.2004 - 01.2007
  • Achieved client satisfaction by providing exceptional hair and makeup services tailored to individual preferences.
  • Stayed current on trends and innovations within the beauty industry by attending conferences, trade shows, and continuing education courses.
  • Ensured a smooth and efficient workflow during high-traffic event days by coordinating with fellow team members, leading to seamless execution of services.
  • Expanded clientele base through consistent delivery of high-quality work paired with excellent customer service skills.
  • Increased repeat business through personalized consultations, recommendations, and follow-ups with clients.
  • Streamlined appointment scheduling and inventory management by implementing efficient organizational systems.
  • Answered phone calls and emails to schedule client appointments.
  • Used social media platforms to promote salon and services.
  • Maintained regular client list and successfully handled walk-in customers.
  • Trained salon staff in traditional and innovative haircutting techniques and salon management.
  • Demonstrated thorough knowledge of all salon products and services.

Assistant Director

YMCA of the Foothills
09.2001 - 06.2004
  • Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
  • Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
  • Developed strong relationships with community partners to enhance educational opportunities for students.
  • Coordinated field trips or off-campus activities that promote experiential learning opportunities outside the classroom setting.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Overview

24
24
years of professional experience

Skills

  • Humane animal treatment
  • Animal welfare laws
  • Attention to detail
  • Compassion and empathy
  • Investigative report preparation
  • Licensing requirements
  • Court testimony
  • Investigation techniques
  • Two-way radio operations
  • Citations and warnings
  • Animal investigations
  • Report preparation
  • Time management
  • Child development
  • Adaptability and flexibility
  • Conflict mediation
  • Nutrition awareness
  • Early childhood education
  • Strong work ethic
  • Public education
  • Professionalism
  • Task prioritization

Summary

Remote customer service professional with solid experience delivering high-quality support in virtual environment. Experienced with meticulous evidence collection, analysis, and case resolution. Utilizes critical thinking and problem-solving to uncover essential information in investigations. Track record of maintaining confidentiality and handling sensitive information with care. Professional with strong background in investigative work, adept at gathering and analyzing information to uncover key insights. Known for collaborative teamwork and reliability, consistently adapting to evolving requirements to achieve desired outcomes. Skilled in critical thinking, problem-solving, and effective communication, ensuring thorough and accurate investigations.

Work Preference

Work Type

Full Time

Location Preference

RemoteHybrid

Important To Me

Career advancementHealthcare benefitsWork from home option4-day work week

Education

Diploma -

Burbank High School
Burbank, CA
1999.06 -

Early Childhood Education

College of The Canyons
Valencia, CA

Licensed Cosmetologist - Beauty School

Moro Beauty School
Glendale, CA

Certification

  • P.C. 832 Arrest and Seizure Certification
  • Pepper Spray Training
  • Fear Free Animal Training Certification

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Michelle KertAnimal Control Officer II