Animal Control Officer II
Los Angeles County Animal Care And Control
07.2011 - Current
Hi, I’m
Michelle Kert
Animal Control Officer II
Santa Clarita,CA
Timeline
Infant and Toddler Teacher
Mary Alice O’ Connor Family Center
01.2007 - 06.2011
Hair and Makeup Artist
Amadeus Spa and Salon
06.2004 - 01.2007
Assistant Director
YMCA of the Foothills
09.2001 - 06.2004
Burbank High School
Diploma
1999.06
College of The Canyons
from Early Childhood Education
Moro Beauty School
Licensed Cosmetologist from Beauty School
Work History
Los Angeles County Animal Care And Control
Animal Control Officer II
07.2011 - Current
Job overview
- Handled emergency situations calmly and effectively, employing appropriate restraint techniques for various species while prioritizing public safety.
- Conducted thorough investigations into cases of suspected animal cruelty or neglect, gathering evidence to support legal action when necessary.
- Developed strong working relationships with veterinarians, rescue organizations, and other stakeholders within the community for improved collaboration on shared goals.
- Maintained a safe environment for animals in the shelter by performing daily health checks, feeding, and cleaning duties.
- Enhanced public safety by responding to and investigating reports of animal abuse, neglect, and nuisance complaints.
- Ensured proper handling of deceased animals for transport to designated disposal facilities while adhering to established protocols.
- Facilitated positive outcomes in difficult situations by using conflict resolution skills when interacting with agitated or uncooperative individuals during field operations.
- Investigated and gathered information regarding animal-related complaints.
- Managed accurate record-keeping systems for all impounded animals, ensuring timely updates and smooth communication with other departments.
- Administered vaccinations, microchipping services, and basic medical care for animals under the shelter''s supervision, promoting overall wellbeing.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Facilitated cross-functional collaboration, leveraging diverse expertise to optimize problem-solving capabilities within the unit.
Mary Alice O’ Connor Family Center
Infant and Toddler Teacher
01.2007 - 06.2011
Job overview
- Provided support during transitions between classrooms or activities, ensuring smooth adjustments for young children.
- Managed classroom materials effectively, ensuring a clean, organized space conducive to learning at all times.
- Increased parent involvement in children''s education by maintaining open communication and providing regular updates on child progress.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Participated in ongoing professional development to stay current with best practices in early childhood education.
- Enhanced learning experiences by incorporating play-based and age-appropriate activities into daily lesson plans.
- Established a warm rapport with students that fostered emotional security and a sense of belonging.
- Implemented curriculum to enhance classes with learning-focused activities.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
Amadeus Spa and Salon
Hair and Makeup Artist
06.2004 - 01.2007
Job overview
- Achieved client satisfaction by providing exceptional hair and makeup services tailored to individual preferences.
- Stayed current on trends and innovations within the beauty industry by attending conferences, trade shows, and continuing education courses.
- Ensured a smooth and efficient workflow during high-traffic event days by coordinating with fellow team members, leading to seamless execution of services.
- Expanded clientele base through consistent delivery of high-quality work paired with excellent customer service skills.
- Increased repeat business through personalized consultations, recommendations, and follow-ups with clients.
- Streamlined appointment scheduling and inventory management by implementing efficient organizational systems.
- Answered phone calls and emails to schedule client appointments.
- Used social media platforms to promote salon and services.
- Maintained regular client list and successfully handled walk-in customers.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Demonstrated thorough knowledge of all salon products and services.
YMCA of the Foothills
Assistant Director
09.2001 - 06.2004
Job overview
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
- Developed strong relationships with community partners to enhance educational opportunities for students.
- Coordinated field trips or off-campus activities that promote experiential learning opportunities outside the classroom setting.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Overview
24
years of professional experience
Skills
- Humane animal treatment
- Animal welfare laws
- Attention to detail
- Compassion and empathy
- Investigative report preparation
- Licensing requirements
- Court testimony
- Investigation techniques
- Two-way radio operations
- Citations and warnings
- Animal investigations
- Report preparation
- Time management
- Child development
- Adaptability and flexibility
- Conflict mediation
- Nutrition awareness
- Early childhood education
- Strong work ethic
- Public education
- Professionalism
- Task prioritization
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Career advancementHealthcare benefitsWork from home option4-day work weekEducation
Burbank High SchoolBurbank, CA
Diploma
1999.06
College of The CanyonsValencia, CA
from Early Childhood Education
University Overview
- Continuing education in Early Childhood Education obtained 12 units
Moro Beauty SchoolGlendale, CA
Licensed Cosmetologist from Beauty School
Certification
- P.C. 832 Arrest and Seizure Certification
- Pepper Spray Training
- Fear Free Animal Training Certification
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