Michelle Kerth
Puyallup
Summary
Dynamic and empathetic professional with a proven track record in customer service and time management, honed across roles from Cashier at Spooner’s Farm to Manager at Conifer Specialties Inc. Excelling in building customer relationships and enhancing team performance, I bring a blend of patience, work ethic, and operational efficiency to drive success and foster positive environments.
Overview
2025
2025
years of professional experience
Work History
Cashier
Spooner’s Farm
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Handled cash with high accuracy and took care to check bills for fraud.
Event Server
Images & Events
08.2024 - 11.2024
- Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
- Provided friendly, courteous service to create memorable moments for guests.
- Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.
- Enhanced guest experience by providing exceptional service and maintaining a clean, welcoming environment.
- Built rapport with guests through friendly interactions, fostering an atmosphere of warmth and hospitality at each event.
- Ensured proper sanitation practices were followed throughout event spaces before, during, and after events.
Manager
Conifer Specialties Inc. - Booth Manager
09.2024 - 09.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Caregiver
Glenis Durr
09.2023 - 09.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Personal Babysitter
Heather Mattos
09.2013 - 06.2020
- Provided a safe environment for children, ensuring their well-being and security at all times.
- Communicated positively with children and guardians.
- Prepared healthy, age-appropriate snacks and meals.
- Handled emergencies effectively, demonstrating quick thinking and responsiveness in high-stress situations.
Education
High School Diploma - High School Studies
Puyallup High School
Puyallup, WA06.1998
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Reliability and punctuality
Timeline
Manager
Conifer Specialties Inc. - Booth Manager
09.2024 - 09.2024
Event Server
Images & Events
08.2024 - 11.2024
Caregiver
Glenis Durr
09.2023 - 09.2024
Personal Babysitter
Heather Mattos
09.2013 - 06.2020
Cashier
Spooner’s Farm
High School Diploma - High School Studies
Puyallup High School
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