Overview
Work History
Summary
Skills
Work Availability
Timeline
Education
Generic

Michelle Helene

Paso Robles,CA

Overview

28
28
years of professional experience

Work History

In Home Care Provider

IHSS
12.2023 - 03.2025
  • Improved patient comfort by providing compassionate and attentive care in their homes.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Demonstrated adaptability when faced with changes in client health conditions or schedules, adjusting care plans accordingly to maintain optimal support levels.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Administered medications accurately and on time, ensuring proper dosage per physician instructions.
  • Ensured a safe environment for patients by monitoring their condition, identifying potential risks, and implementing preventive measures.
  • Assisted in maintaining an organized household by performing light housekeeping duties, including laundry and cleaning tasks.
  • Displayed strong problem-solving abilities when addressing emergencies or unexpected situations during in-home care visits, prioritizing safety and client well-being above all else.
  • Provided timely assistance with mobility devices, reducing the risk of falls or injuries for clients who had difficulty moving independently.
  • Collaborated closely with therapists or other specialists involved in clients'' care plans, facilitating effective communication between healthcare providers to ensure seamless transitions between services.
  • Facilitated social engagement for clients by accompanying them on outings or organizing at-home activities based on personal interests.
  • Contributed to improved patient outcomes with diligent observation of vital signs and prompt reporting of concerns to medical professionals.
  • Developed strong relationships with patients and their families through consistent communication and empathy.
  • Maintained accurate records of client progress, medication administration, and other pertinent information for effective care coordination among healthcare providers.
  • Assisted patients with self-administered medications.
  • Respected clients'' privacy rights while providing high-quality care within the boundaries set by professional standards and legal requirements.
  • Enhanced clients'' independence by assisting with daily living activities, such as grooming, bathing, and dressing.
  • Supported family members in understanding the needs of their loved ones through clear communication about the services provided during in-home care sessions.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Enabled clients to attend appointments by providing reliable transportation and assistance with mobility issues.
  • Promoted overall well-being by preparing nutritious meals according to individual dietary needs and preferences.
  • Collaborated with healthcare teams to develop personalized care plans that addressed each client''s unique needs and goals.
  • Assisted clients with maintaining personal hygiene, promoting a sense of dignity and self-esteem during daily routines.
  • Actively participated in ongoing training opportunities to stay current on best practices and developments within the home care industry.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.

Owner /Operator

Kit Transportation
06.2018 - 07.2023
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Groomer Owner / Operator

Dawg on It & Katz Too
12.2008 - 05.2018
  • Bathed dogs and cats to remove fleas, ticks and other skin parasites.
  • Applied tick and flea preventatives following manufacture guidelines for animal safety.
  • Cleaned cat and dog ears to prevent ear infections.
  • Administered anal gland expression to prevent discomfort and infections in pets.
  • Trimmed nails using clippers and grinders.
  • Promoted a comfortable atmosphere for pets by utilizing calming methods during grooming sessions.
  • Cut and styled pet hair according to client speciations to prevent matting and tangling.
  • Maintained a clean and organized grooming environment, ensuring the safety and well-being of both pets and staff.
  • Developed strong rapport with clients, leading to repeat business and positive word-of-mouth referrals.
  • Assisted in maintaining accurate records of each pet''s medical history, vaccinations status, and past grooming experiences.
  • Dematted dogs and trimmed hair in ears and between paw pads.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Educated visitors and staff on proper animal care and handling.
  • Documented animals' weight, size and condition in computer system for review by senior staff.
  • Developed and implemented enrichment plans to keep animals healthy and stimulated.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.

CSA

Walmart
05.2017 - 04.2018
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
  • Increased sales through effective product recommendations and upselling techniques.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
  • Maintained a clean and organized store environment for optimal customer experience.
  • Balanced multiple priorities during peak times while maintaining composure under pressure situations.
  • Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.

Grooming Salon Manager

Petco
05.2007 - 12.2008
  • Established clear expectations for staff performance, resulting in consistently high-quality grooming services delivered to clients.
  • Ensured compliance with all industry regulations, maintaining proper licensing and certifications at all times.
  • Enhanced customer satisfaction by implementing efficient grooming processes and ensuring a clean, safe salon environment.
  • Maintained a calm, professional demeanor when dealing with challenging situations or difficult animals, ensuring minimal disruption within the salon environment.
  • Conducted regular evaluations of staff performance for continuous improvement in service quality standards across the team.
  • Fostered strong relationships with clients through excellent communication skills and personalized attention to their pets'' needs.
  • Managed client complaints or concerns promptly and effectively, upholding the salon''s reputation for excellent customer care.

Catering Owner Operator

Heavenly Catering
06.2000 - 11.2007
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Account Executive - Payables and Receivables

Arbor Nursery Inc
02.2002 - 11.2006
  • Conducted regular reviews of aged accounts receivable reports, ensuring timely follow-up on past due balances.
  • Streamlined payables and receivables processes by implementing efficient systems and software tools.
  • Maintained organized filing system for financial records, enabling easy access during audits or other review processes.
  • Coordinated with vendors to negotiate more favorable payment terms, resulting in cost savings for the company.

Hairstylist

Halston's
04.1997 - 07.2000
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Educated customers on products to maximize benefits.

Summary

Dedicated caregiver with a proven track record at IHSS, excelling in compassionate caregiving and vital signs monitoring. Enhanced patient comfort through personalized meal preparation and emotional support, fostering strong family communication. Demonstrated adaptability and problem-solving skills, ensuring optimal care and safety for clients while promoting independence and dignity.

Skills

  • Compassionate caregiving
  • Bathing assistance
  • Housekeeping tasks
  • Vital signs monitoring
  • Dressing assistance
  • Personal hygiene assistance
  • Social interaction
  • Emotional support
  • Transportation assistance
  • End-of-life care
  • Meal preparation
  • Mobility support
  • Family communication
  • Medical appointment coordination
  • Lift operation
  • Toileting assistance
  • Transfer assistance

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

In Home Care Provider

IHSS
12.2023 - 03.2025

Owner /Operator

Kit Transportation
06.2018 - 07.2023

CSA

Walmart
05.2017 - 04.2018

Groomer Owner / Operator

Dawg on It & Katz Too
12.2008 - 05.2018

Grooming Salon Manager

Petco
05.2007 - 12.2008

Account Executive - Payables and Receivables

Arbor Nursery Inc
02.2002 - 11.2006

Catering Owner Operator

Heavenly Catering
06.2000 - 11.2007

Hairstylist

Halston's
04.1997 - 07.2000

Cosmetology - Cosmetology

Citrus College

High School Diploma -

Glendora High School

Education

Cosmetology - Cosmetology

Citrus College
Glendora, CA
06-1997

High School Diploma -

Glendora High School
Glendora, CA
06-1990

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