Michelle Khan
Katy,TX
Summary
Dynamic leader with a proven track record at CardioClinic, adept in process improvements and staff development. Excelled in building high-performance teams and enhancing operational efficiency. Leveraged critical thinking and marketing development skills to drive substantial growth. Demonstrates exceptional problem-solving abilities and remains calm under pressure, ensuring peak performance and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Regional Operations Manager
CardioClinic
Richmond, TX
01.2024 - Current
- Developed and implemented policies and procedures for the medical practice.
- Ensured compliance with HIPAA regulations, licensing requirements, and other legal standards.
- Recruited, trained, supervised and evaluated staff members.
- Coordinated patient care services to ensure quality of care was provided.
- Created strategic plans for improving efficiency in operations of the medical practice.
- Scheduled appointments, managed calendars, organized meetings and coordinated travel arrangements for staff members.
- Resolved customer complaints regarding billing issues or other concerns related to the medical practice.
- Analyzed data trends to identify potential areas of improvement in operational processes.
- Monitored inventory levels of supplies needed for daily operations.
- Assisted with onboarding new employees by providing orientation materials and training sessions.
- Facilitated communication between departments within the organization.
- Acted as a liaison between the medical practice and external organizations such as hospitals or healthcare networks.
- Provided guidance on resolving conflicts between staff members or physicians when necessary.
Owner/Operator
Bird and Beyond
Richmond, TX
01.2019 - Current
- Managed sales presentations to promote product and brand benefits.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Kept up-to-date on regulatory changes affecting business operations.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Determined pricing for products or services based on costs and competition.
- Led startup and creation of operational procedures and workflow planning.
- Conferred with customers to understand needs and finalize purchase orders.
- Coordinated with technical and IT teams to develop company website and create online advertisements.
- Developed business from ground up.
Owner/Operator
Be Tan
Dallas, TX
04.2012 - 08.2014
- Implemented campaigns and promotions to help with developing goods and services.
- Set pricing structures according to market analytics and emerging trends.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Mentored and trained new hires on sales techniques and customer service procedures.
- Kept records for production, inventory, income and expenses.
- Formed and sustained strategic relationships with clients.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Created effective business plans to focus strategic decisions on long-term objectives.
Regional Property Manager
NuRock Management
Dallas, TX
04.2007 - 08.2011
- Prepared detailed budgets and financial reports for properties.
- Investigated complaints, disturbances and violations to address and resolve issues.
- Formulated community's annual operating budget to achieve community's financial, operating and resident services goals.
- Prepared and completed lease documents, annual budgets, forecasts and monthly performance and management reports.
- Met with committees to discuss and resolve legal and environmental issues.
- Conducted periodic inspection of vacant apartments for market-ready condition.
- Calculated overhead costs, depreciation, taxes and profit goals to establish rental rates.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Developed and implemented marketing plans to cater to needs of community.
- Recruited, coached and guided top talent for on-site staff managerial positions.
- Liaised between construction manager and tenant during build-out phase of tenant suite.
- Followed state regulations to determine and certify eligibility of prospective tenants.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Coordinated and managed vendors for events, ensuring all vendor requirements were met in a timely fashion.
Education
Real Estate License
Purvis Real Estate School
12.2014
Skills
- Training Management
- Staff Development
- Process Improvements
- Team Leadership
- Customer Service Management
- Management Team Building
- Event Planning and Implementation
- Marketing development
- Multitasking
- Problem-solving
- Critical thinking
- Calm under pressure
Timeline
Regional Operations Manager
CardioClinic
01.2024 - Current
Owner/Operator
Bird and Beyond
01.2019 - Current
Owner/Operator
Be Tan
04.2012 - 08.2014
Regional Property Manager
NuRock Management
04.2007 - 08.2011
Real Estate License
Purvis Real Estate School
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