Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Michelle Killings-Hicks

Warner Robins,GA
Michelle Killings-Hicks

Summary

Accomplished Regional Manager with a proven track record at Church's Chicken, adept in operations management and staff development. Leveraged market research and strategic partnerships to expand regional presence, significantly boosting sales and enhancing team performance. Excels in fostering a culture of continuous improvement and accountability, ensuring high levels of employee engagement and customer satisfaction.

Overview

2018
years of professional experience
1
Certification

Work History

Waffle House

Unit Manager

Job overview

  • Identified new business opportunities through market research, expanding service offerings.
  • Formulated long-term goals by assessing market trends, positioning unit for growth.
  • Responded to client inquiries promptly, ensuring timely resolution of issues.
  • Motivated team to exceed performance expectations, resulting in high employee engagement.

Churchs Chicken

Regional Manager/market Leader
05.2013 - 08.2017

Job overview

  • Facilitated vendor agreements to achieve favorable terms and boost revenue.
  • Implemented strategies to improve workforce engagement and reduce turnover.
  • Created strategic plans by evaluating competitor performance and industry trends.
  • Championed organizational change for improved employee engagement and retention.
  • Oversaw daily operations to ensure alignment with quality standards and customer satisfaction.
  • Executed comprehensive business plans for increased market share and brand recognition.
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Established and maintained operational standards for Number locations.
  • Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
  • Supervised staff to optimize brand expansion initiatives and productivity.
  • Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
  • Developed and executed successful business plans that resulted in improved market share and profitability within the region.
  • Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
  • Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
  • Improved talent recruitment processes by enhancing job descriptions, streamlining interview procedures, and partnering with local educational institutions for pipeline development.
  • Facilitated seamless integration of new acquisitions into existing operations while maintaining positive company culture and high levels of morale among employees.

Churches Chicken

General Manager
11.2005 - 05.2013

Job overview

  • Reviewed financial reports to identify trends for strategic adjustments.
  • Fostered a culture of accountability for improved team cohesion and morale.
  • Analyzed competitive landscape for informed decision-making in product development.
  • Streamlined operational processes by implementing best practices.

Education

Middle GA Technical College
Warner Robins, GA

Business Management Diploma from Business Administration

Skills

  • Expense management
  • Behavioral management
  • Nurse scheduling
  • Infection control
  • Emergency medical procedures
  • Documentation review
  • Operations management
  • Quality control
  • Staff training
  • Staff scheduling
  • Staff development
  • Policy implementation
  • Records management
  • Payroll
  • Sales management
  • Medical records management
  • Workforce planning
  • Supply management
  • Budget planning
  • Organizational goal development
  • Administrative staff supervision

Certification

Servsafe Proctor and instructor

Timeline

Regional Manager/market Leader

Churchs Chicken
05.2013 - 08.2017

General Manager

Churches Chicken
11.2005 - 05.2013

Unit Manager

Waffle House

Middle GA Technical College

Business Management Diploma from Business Administration

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Michelle Killings-Hicks