Michelle Kim
West Friendship,MD
Summary
Highly motivated and results-oriented customer service professional with over 7 years of experience in providing customer support. Proficient in handling customer inquiries, resolving complaints, and delivering high-quality service to ensure customer satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Bakery and Retail Sales Associate Supervisor
Cakes Plus
02.2018 - Current
- Excellent multitasker and well-versed in handling all customer needs including knowledge about product merchandising, competently locating retail merchandise to ensure customer satisfaction, and fulfilling dessert orders with speed and accuracy.
- Addressed customer inquiries, complaints, and resolved issues promptly to ensure customer satisfaction.
- Developed and implemented training programs for new hires and ongoing employee development.
- Monitored inventory levels and coordinated with suppliers to ensure timely restocking of products.
Waitress
Looneys Pub
04.2022 - 10.2022
- Adhered to health and safety standards by maintaining a clean and welcoming dining area.
- Promptly greeted guests with menus and a friendly attitude to ensure a positive dining experience.
- Promoted daily specials and upsold menu items to increase food and beverage sales.
- Effectively managed multiple table orders in a fast-paced environment and coordinated with kitchen and bar staff for timely service.
Lead Hostess
BJ’s Restaurant & Brewhouse
08.2021 - 04.2022
- Ensured dining services ran smoothly by checking on tables and informing servers or management of any guest concerns.
- Efficiently handled high-volume takeout orders during peak hours, ensuring accurate and timely preparation and delivery.
- Trained and mentored new host/hostess staff members on company policies, customer service standards, and food safety protocols to maintain a high performing team.
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
Education
Skills
- Customer Service
- Time Management
- Verbal and written communication
- Team Leadership
Timeline
Waitress
Looneys Pub
04.2022 - 10.2022
Lead Hostess
BJ’s Restaurant & Brewhouse
08.2021 - 04.2022
Bakery and Retail Sales Associate Supervisor
Cakes Plus
02.2018 - Current
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