Michelle Kim
Chatsworth,CA
Summary
Proactive administrative professional with hands on healthcare experience seeking a position within a growing organization, where I can contribute my positive attitude, strong organizational abilities, and multitasking skills to support daily operations and team success.
Overview
13
13
years of professional experience
Work History
Practice Manager
Dog And Cat Hospital
Calabasas, USA
11.2021 - Current
- Oversee daily operations of the hospital, ensuring the highest standards of care for clients and customer service
- Managing staff, including hiring, training, scheduling, and maintaining an efficient team
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions
- Ordered office supplies to maintain proper inventory levels
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance
- Coordinated with doctors to optimize appointment schedules and maximize daily patient flow
- Processed payroll and managed staff hours, scheduling, and attendance tracking through Homebase and Excel
- Coordinated new hire onboarding documentation and employee welcome packages
- Managed employee benefits and enrollment for medical, dental, vision, and 401(k) coverage
- Provided operational and clinical support in a fast paced medical environment
Veterinary Technician
Dog and Cat Hospital
Calabasas, California
04.2021 - 11.2021
- Assisted veterinarians during examinations, surgical procedures, and treatment
- Prepared surgical suites, instruments, and patients for procedures while maintaining sterile technique
- Monitored anesthesia and patient vitals during surgical and dental procedures
- Performed IV catheter placement, venipuncture, blood draws, and sample preparation
- Created treatment and surgical estimates and reviewed medical recommendations with clients
- Monitor and maintain medical equipment and supplies, ensuring readiness for clinical procedures
- Support advanced diagnostic imaging services, including CT scan preparation, patient positioning, IV catheter placement for contrast administration, and anesthetic monitoring
Client Service Representative
Dog and Cat Hospital
Calabasas, California
10.2020 - 04.2021
- Scheduled appointments and coordinated daily patient flow in fast paced hospital
- Demonstrated strong multitasking with a high volume environment while managing phones, scheduling, client communication, and front office operations
- Processed invoices, payments, medical records, and client documentation with accuracy and attention to detail
- Handled sensitive client situations with professionalism, empathy, and strong problem solving skills
Client Service Representative
Veterinary Medical Center
Woodland Hills, USA
10.2018 - 10.2020
- Schedule appointments
- Handle client inquiries about services, pricing, and pet care
- Maintain accurate patient records and client information
- Educate clients on preventative care, vaccine schedules, and other essential information
Medical Assistant
Douglas Hamilton, M.D.
Woodland Hills, California
03.2013 - 08.2015
- Assisted physicians with dermatology and cosmetic procedures
- Prepared treatment rooms, medical equipment and patients for examinations and procedures
- Obtained patient histories, documented medical information, and maintained accurate patient records
- Maintained sterile technique and ensured cleanliness and organization of clinical area
- Performed CoolSculpting treatment and setup while ensuring patient comfort and safety throughout procedures
- Managed administrative and front office responsibilities, including appointment scheduling and patient communication
Education
Medical Assistant Certificate -
Everest College
Reseda, CA08-2013
High School Diploma -
John F. Kennedy High School
Granada Hills06-2012
Skills
- Practice Management
- Staff Management & Training
- Workflow Management
- Payroll Processing
- Employee Onboarding
- Client Relations
- Customer Service
- Homebase
- EzyVet Proficient
- Data Entry
- Typing Speed: 70 WPM
- CT Imaging Support
- Anesthesia Monitoring
- Inventory Management
Certifications And Licensure
Controlled Substance License, California
Timeline
Practice Manager
Dog And Cat Hospital
11.2021 - Current
Veterinary Technician
Dog and Cat Hospital
04.2021 - 11.2021
Client Service Representative
Dog and Cat Hospital
10.2020 - 04.2021
Client Service Representative
Veterinary Medical Center
10.2018 - 10.2020
Medical Assistant
Douglas Hamilton, M.D.
03.2013 - 08.2015
Medical Assistant Certificate -
Everest College
High School Diploma -
John F. Kennedy High School