Cerner
Michelle King
Student/Medical Administrative Expert
Woodbridge,VA
Summary
I have had a long professional career working in hospitals, clinics and other various medical entities, working in various administrative roles, mostly in the areas of clinical and pathology laboratories. I am a part time college student, two classes away from the completion of a BS in Psychology, with the long-term goal to head into working on a graduate degree in the clinical mental health field sometime in the near future. My short-term goal is to work in an administrative or clinical role, working directly with the public, either in a customer service or clinical role in a full time position. The most important thing I have learned over the years while working in the medical field administratively is that patient care should always be the #1 goal in all procedures and processes, regardless of the the task at hand or job role I am working in.
Overview
24
24
years of professional experience
7
7
years of post-secondary education
Work History
Laboratory Technician
Fairfax County Public Health Laboratory
Fairfax, VA
10.2020 - 03.2023
- Performed clinical Covid testing on patients.
- Ran and resulted Covid Rapid testing on LUCIRA, CUE, ABBOTT-ID NOW instruments/modalities on patient Covid swabs/samples
- Patient screening prior to Covid-19 testing
- Communication to patients of Covid test results
- Communication of informed consent to patients
- Managing patient flow through Covid testing sites throughout Fairfax County
- Registered and prepared samples for general analytical testing through data entry, weighing and physical homogenization.
- Functioned as primary data generator to record and calculate data and sign assay sheets.
- Documented information by maintaining daily logs and equipment record books.
- Assisted in maintaining laboratory inventory including receiving and conducting physical inventory or materials and supplies.
- Established workflow and provided training and guidance to staff in duties of my specific position.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Daily communication and education of public regarding Covid-19 symptom/testing information
- Restocked laboratory work stations and sterilized surfaces to maintain readiness for any project requirement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Paid attention to detail while completing assignments.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Identified issues, analyzed information and provided solutions to problems.
- Passionate about learning and committed to continual improvement.
Pathology Assistant
Compass Oncology
Vancouver, WA
10.2013 - 09.2019
- Labeled and stored tissue samples and specimens, and verified specimen numbering and related requisitions.
- Carried out biohazard and chemical hazard waste material disposal.
- Examined specimens to identify pathologic conditions.
- Completed regular safety training to meet OSHA standards.
- Prepared reagents and solutions following standard laboratory formulas and procedures.
- Troubleshot and resolved equipment and process issues.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Assisted in maintenance of medical charts and/or electronic medical record filing, Op Reports, test results and home care forms.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Communicated verification and authorization status updates with [Type] department to facilitate decision-making for patient admissions and insurance coverage.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Trained new staff on current, correct insurance verification procedures.
- Recorded information using word processing, dictation and transcription software and equipment.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system.
- Worked cohesively with physicians and other clinical staff to complete transcriptions.
- Reviewed patient charts for accuracy, correcting grammar and syntax errors before submission to clinic.
- Documented patient medical histories, vitals and test results in electronic health records system.
- Identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
- Effectively communicated with client's health information management department contact to correctly interpret assignments and details.
- Referred to variety of medical sources to prevent mistakes in medical terms.
- Transcribed and edited physician reports from dictation using multiple types of transcription/dictation software
- Translated medical jargon into correct terminology.
- Accurately documented medical dictation to record patient care records.
- Applied medical terminology related to provider-specific treatments and techniques.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Transcription: Pathology/Med Records; Admin Assist
Mercy Medical Center
Roseburg, OR
10.1998 - 06.2011
- Recorded information using word processing, dictation and transcription software and equipment.
- Worked cohesively with physicians and other clinical staff to complete transcriptions.
- Reviewed patient charts for accuracy, correcting grammar and syntax errors before submission to clinic.
- Demonstrated excellent skills to understand diverse accents and dialects.
- Documented patient medical histories, vitals and test results in electronic health records system.
- Effectively communicated with client's health information management department contact to correctly interpret assignments and details.
- Reviewed documentation for compliance with requirements and accuracy of information.
- Identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
- Referred to variety of medical sources to prevent mistakes in medical terms.
- Transcribed and edited physician reports from dictation multiple types of transcription/dictation software.
- Translated medical jargon into correct terminology.
- Maintained security and privacy of records to protect patients and providers.
- Applied medical terminology related to provider-specific treatments and techniques.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
- Assisted development and implementation of new administrative procedures.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Assisted coworkers and staff members with special tasks on daily basis.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Performed research to collect and record industry data.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Education
Bachelor of Science - Psychology
Capella University
Minneapolis, MN 01.2017 - 09.2023
Skills
Expert user in multiple types of EMR systems
Advanced medical terminology knowledge
Ability to communicate effectively, both orally and in writing
Advanced Microsoft Office skills
Advanced document creation and management
Excellent medical scheduling skills
Experience in medical billing and insurance verification
Expert Pathology/Clinical lab specimen processing/accessioning
Ability to apply problem-solving skills to resolve issues
Ability to work independently and part of a team
Expert customer service skills
Expert knowledge of medical records and HIPAA laws
Software
MediTech
Centricity
EPIC
Orchard
IKNOWMED
AVATAR
SoftLab
PowerPath
Timeline
Laboratory Technician
Fairfax County Public Health Laboratory
10.2020 - 03.2023
Bachelor of Science - Psychology
Capella University
01.2017 - 09.2023
Pathology Assistant
Compass Oncology
10.2013 - 09.2019
Transcription: Pathology/Med Records; Admin Assist
Mercy Medical Center
10.1998 - 06.2011