Michelle King
Bastrop,LA
Summary
Skilled in warehouse operations, with emphasis on receiving procedures. Demonstrated knowledge in overseeing the receipt of goods, ensuring accurate inventory control and maintaining efficient warehouse organization. Known for leadership abilities, adept at training team members and streamlining processes to enhance productivity. Previous work has consistently resulted in improved operational efficiency and accuracy.
Overview
20
20
years of professional experience
Work History
Receiving Lead
Simmons Sporting Goods
Bastrop, LA
08.2021 - Current
- Assisted with training new employees on best practices related to material handling processes.
- Communicated regularly with purchasing department to confirm receipt of new orders and provide updates on backordered items.
- Maintained accurate records of inventory levels, deliveries and returns in the company's database system.
Sales Associate
Bayou Power Sports
Monroe, LA
01.2018 - 08.2024
- Attended weekly team meetings to review performance goals and objectives.
- Tracked sales performance metrics to identify trends in market place.
- Maintained cleanliness of store environment including floors, windows, displays.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Handled customer complaints in a professional manner.
- Used technology resources to assist customers in locating and selecting items.
- Developed trusting relationships with customers by making personal connections.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Built and maintained relationships with peers and upper management to drive team success.
- Helped customers find specific products, answered questions, and offered product advice.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Customer Service Representative
D & H Sporting Goods
Bastrop, LA
01.2005 - 08.2024
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified opportunities for upselling additional products or services based on customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided accurate information about products and services to customers.
- Answered customer inquiries via phone, email, and chat.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Skills
- Supplier Relations
- Stock organization
- Shipping coordination
- Production Support
- Pallet Jack Operation
- Cycle counting
- Warehouse Operations
Accomplishments
- Placed 3rd in the state for top salesperson in the state of Louisiana
Timeline
Receiving Lead
Simmons Sporting Goods
08.2021 - Current
Sales Associate
Bayou Power Sports
01.2018 - 08.2024
Customer Service Representative
D & H Sporting Goods
01.2005 - 08.2024
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