Michelle King
Apache Junction,AZ
Summary
Accomplished Veterinary Practice Manager skilled in Emotional Intelligence who is highly goal driven and has a clear vision for future goals. Highly skilled and enthusiastic professional with close to 20 years of experience training and managing team members, and operations. Highly driven, goal oriented, hardworking, and organized. Currently working to accomplish goal of CVPM to further maximize skills as Veterinary Practice Manager.
Overview
20
20
years of professional experience
Work History
Veterinary Practice Manager
Sun Lakes Chandler Animal Clinic
04.2018 - Current
- Coordinated staff schedules to ensure adequate coverage during peak hours while minimizing overtime expenses.
- Fostered a positive workplace environment by resolving conflicts professionally among team members as well as addressing concerns promptly.
- Conducted regular performance evaluations for staff members, offering constructive feedback and identifying areas for professional growth.
- Negotiated contracts with vendors for cost-effective procurement of supplies, equipment, and services necessary for daily operations at the clinic.
- Ordered all pharmacy supplies and kept check on inventory levels by using reorder point system.
- Developed and updated policies and processes, maintaining compliance with guidelines relating to OSHA, and improving general hospital flow and efficiency.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Trained staff in customer service techniques, resulting in increased client satisfaction and retention rates.
- Managed financial operations, ensuring budget adherence and maximizing practice profitability.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Veterinary Practice Manager
Banfield Pet Hospital
03.2005 - 03.2015
- Ordered all pharmacy supplies and kept check on inventory levels.
- Coordinated staff schedules to ensure adequate coverage during peak hours while minimizing overtime expenses.
- Fostered a positive workplace environment by resolving conflicts professionally among team members as well as addressing concerns promptly.
- Conducted regular performance evaluations for staff members, offering constructive feedback and identifying areas for professional growth.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Trained staff in customer service techniques, resulting in increased client satisfaction and retention rates.
- Established a comprehensive employee training program to enhance staff knowledge and skills across various aspects of veterinary practice management.
Education
CVPM - Veterinary Practice Management
Penn Foster
OnlineHigh School Diploma -
Apache Junction High School
Apache Junction, AZ05.2024
Certified Veterinary Assistant - Veterinary Assistant
Pima Medical Institute
Mesa, AZ05.2005
Skills
- Employee Training
- Recruitment and hiring
- Emotional Intelligence
- Budget Planning
- KPI Tracking
- Payroll Administration
- Performance Evaluations
- Human Resources Management
- Profit improvement
- Onboarding Procedures
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Process Implementation
Timeline
Veterinary Practice Manager
Sun Lakes Chandler Animal Clinic
04.2018 - Current
Veterinary Practice Manager
Banfield Pet Hospital
03.2005 - 03.2015
CVPM - Veterinary Practice Management
Penn Foster
High School Diploma -
Apache Junction High School
Certified Veterinary Assistant - Veterinary Assistant
Pima Medical Institute
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