MICHELLE KING
service advisor
White Hall,US
Summary
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Overview
18
18
years of professional experience
Work History
Service Advisor
Moore& Robinson
04.2024 - Current
- Assessed customer needs to recommend appropriate service options.
- Coordinated service appointments, ensuring optimal scheduling and resource allocation.
- Maintained knowledge of automotive technology and service processes to enhance customer interactions.
- Facilitated communication between customers and technicians regarding service updates and recommendations.
Office Administration Assistant
Jefferson Samples Dexter Water
11.2021 - 04.2024
- Safeguarded sensitive information with strict adherence to confidentiality policies when handling personnel records and confidential documents.
- Managed multiple priorities simultaneously through effective time management practices, ensuring all tasks were completed on schedule while maintaining a high level of accuracy.
- Assisted in financial management tasks such as budgeting, expense reporting, invoice processing, and purchase order creation.
Service Advisor
Smart Hyundai
09.2020 - 11.2021
- Scheduled Service Appointments. Advised Clients of Service Utilizing Computerized Vehicle Data Interface.
- Increased Point of Sale Transactions with Up-sale Techniques and Excellent Customer Service Methods.
- Entered Data Support, Including Estimates for Labor and Parts, Updating Clients as Necessary.
- Reviewed Orders, Received Payments and Recommended Additional Work as Appropriate.
- Engaged As Backup Support for Parts Manager.
Commercial Sales Manager
AutoZone Auto Parts
02.2013 - 09.2020
- Primary Commercial Operations Contact for Current and Prospective Clients.
- Professionally Maintained Billing Account Records.
- Built and Strengthened Long-Lasting Client Relationships Utilizing Precise Estimates, Customer Service and Integrity.
- Ensured Logistical Efficiency of Deliveries by Planning and Managing Routes and Drivers.
- Experienced in DOT Regulations, Including Accident, Time Management and Drug and Alcohol Protocols.
- Surpassed All Sales Goals by Growing Loyal Client List While Acquiring Prospective Future Clients.
Parts Counter Person
Smart Chevrolet Cadillac Buick GMC
03.2008 - 02.2013
- Provided Parts and Labor Estimates for Collision Repairs.
- Experience In Warehouse Procedures, Including Shipping and Receiving.
- Attended To All Front Office, Wholesale and Retail Expectations.
- Exceeded All Customer Service Requirements, Advised Customers and Assisted with Specific Parts Requests.
Education
Associate of Arts - General Studies
SE Arkansas Technical College
Pine Bluff, AR, USSkills
- Customer service
- Multitasking and organization
- Vehicle assessment
- Service estimates
- Price quoting
- Workflow management
- Records management
- Warranty claims process management
- Clerical support
- Account management
- Bill preparation
- Customer account management
Timeline
Service Advisor
Moore& Robinson
04.2024 - Current
Office Administration Assistant
Jefferson Samples Dexter Water
11.2021 - 04.2024
Service Advisor
Smart Hyundai
09.2020 - 11.2021
Commercial Sales Manager
AutoZone Auto Parts
02.2013 - 09.2020
Parts Counter Person
Smart Chevrolet Cadillac Buick GMC
03.2008 - 02.2013
Associate of Arts - General Studies
SE Arkansas Technical College
Section name
Authorized to work in the US for any employer