Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Kinslow

Summary

Detail-oriented Court Clerk with over 25 years of dedicated judicial experience performing clerical duties for Henrico Juvenile and Domestic Relations District Court. Offering strong skills in leadership, case file management, and assistance with courtroom and office proceedings. Organized to handle a high-intensity workload. Responsible Clerk with a keen understanding of local ordinances and municipal rules and regulations. Strong knowledge of court procedures, documents, and legal terms. Prepared to apply enthusiasm and expertise to new position.

Overview

32
32
years of professional experience

Work History

Chief Deputy Clerk

Henrico Juvenile & Domestic Relations District Court
05.2019 - Current
  • Responsibilities of Clerk of Court in their absence
  • Oversee operations of 3 Divisions (Pre-Court, Post-Court, and Financial), block dockets in JCMS, process new hire documents, and set up new employees in EAccess
  • Interview, supervise, evaluate, and cross-train 23 employees (1 Post-Court Supervisor, 1 Pre-Court Supervisor, 1 Financial Supervisor, 2 Lead Deputy Clerks, 15 Deputy Clerks, 1 part-time, and 2 wage positions)
  • Updated documents such as municipal codes and city charters.
  • Record keeping of personnel, medical, and leave files
  • Process personnel time records in eleave and cardinal system
  • Problem resolution techniques to resolve conflict
  • Conduct division, individual counseling and disciplinary action meetings
  • Create and implement policies and procedures
  • Inform staff of new policies, procedures, and laws of the Commonwealth and Court
  • Create step by step training manuals
  • Time management, prioritizing, strategic planning of workload and staff to meet departmental deadlines
  • Pre-Court Division responsibilities include but, not limited to data entry, customer service, processing of mail, faxes, and receipting
  • Coverage of telephone que when short staffed or backlog of que
  • Post-Court Division responsibilities include but, not limited to courtroom staff coverage, preparation and clean up of court docket, assisting Judges and Clerks with inquiries, assess fines and costs, process mail, and filing
  • Coverage of the courtroom when short staffed
  • Financial Division responsibilities include but, not limited to processing reports, generating/distribution of checks, daily deposits, entries in FAS, IRMS tax collections, ORACLE billing, state bill payment, county and state ordering of supplies, EVPS vouchers, set up paternity testing through Labcorp, court costs and fines
  • Coverage of customer service windows when short staffed
  • Case management of coding, data entry, filing, assessment of costs/fines/fees
  • Expungement of records, delete/merge/change errors of case entry in JCMS
  • Customer service, ensure exceptional customer service is provided to all persons contacting Henrico Juvenile Court, by phone, fax, mail, or email
  • Process supplemental payments for all staff
  • Process appeals to Circuit Court
  • Practice of confidentiality
  • Special projects as needed.

Customer Service Representative/Floor Supervisor/Cashier/Ecommerce Clerk

Kroger
02.2013 - 08.2023
  • Supervise average of 20 staff during a shift
  • Ensuring employees are providing exceptional customer service and are provided breaks
  • Problem-solving of staff and public to resolve resolutions
  • Process high volumes of money for Western Union, Bill Pay, cash checking, lottery, and money order transactions
  • Generate opening, closing reports, and register deposits
  • Conduct closing and opening procedures for the department, (cashiers, baggers, customer service, self check out, click list)
  • U-Scan operations, assist customers with machines, concerns during their check out process
  • Operate the cash register and bag customer groceries
  • Process on-line orders in the Click List Division

Pre-Court Supervisor

Henrico Juvenile & Domestic Relations District Court
03.2015 - 05.2019
  • Interview, supervise, evaluate, and cross-train 9 employees (1 Lead Deputy Clerk and 8 Deputy Clerks)
  • Create and implement departmental policies and procedures
  • Inform staff of new policies, procedures, and laws of the Commonwealth and the Court
  • Create step by step training manuals
  • Conduct division, individual counseling and disciplinary actions meetings
  • Record keeping of accurate personnel, medical, and time files
  • Use problem resolution techniques to resolve conflict
  • Case management, coding, data entry, filing, assess fees/costs/fines, expungement of records, delete/change/merge entry errors in JCMS
  • Time management, prioritizing, strategic planning of workload and/or staff to meet departmental deadlines
  • Customer service (telephone ques, 3 customer service windows), ensure exceptional customer service is provided to all contacts with the Henrico Juvenile and Domestic Relations District Court, by phone, fax, mail, or email
  • Coverage of customer service windows and telephone ques when short staffed
  • Processing of mail and faxes
  • Serve as back up to the Bookkeeper with daily deposits, reports, and checks, receipting, set up paternity testing through Labcorp
  • Assist Post-Court Division with courtroom coverage
  • Create weekly staff schedule
  • Practice of confidentiality
  • Special projects as needed.

Chief Deputy Clerk

Henrico Juvenile & Domestic Relations District Court
05.2011 - 03.2015
  • Responsibilities of Clerk of Court in their absence
  • Oversee operations of 2 Divisions (Pre-Court and Post-Court), block dockets
  • Interview, supervise, evaluate, and cross-train 19 employees (4 Lead Deputy Clerks, 1 Pre-Court Supervisor, 1 Post-Court Supervisor, and 13 Deputy Clerks)
  • Record keeping of personnel, medical, and leave files
  • Process personnel leave in elevate system
  • Problem solving to resolve conflict
  • Conduct division, individual counseling and disciplinary action meetings
  • Pre-Court Division responsibilities include but, not limited to data entry, customer service (telephone ques, 3 customer service windows), processing of mail, faxes, and receipting
  • Coverage of telephone que and customer service windows when short staffed
  • Post-Court Division responsibilities include but, not limited to courtroom staff coverage, preparation and clean up of dockets, assisting Judges and Clerks with inquiries, process mail, assess fines and costs, and filing
  • Coverage of courtrooms when short staffed
  • Create and implement policies and procedures
  • Inform staff of new policies, procedures, and laws of the Commonwealth and Court
  • Create step by step training manuals
  • Time management, prioritizing, strategic planning of workload and/or staff to meet departmental deadlines
  • Case management, data entry, coding, assessing fines/cost/fees, filing, and expungement of records, delete/merge/change errors of case entry in JCMS
  • Customer service, ensure exceptional custer service is provided to all persons contacting Henrico Juvenile Court, by telephone, fax, mail, or email
  • Process appeals to Circuit Court
  • Practice of confidentiality
  • Special projects as needed.

Pre-Court Supervisor

Henrico Juvenile & Domestic Relations District Court
01.2010 - 05.2011
  • Interview, supervise, evaluate, and cross-train 6 employees (2 Lead Deputy Clerks and 4 Deputy Clerks)
  • Create and implement policies and procedures
  • Inform staff of new policies, procedures, and laws of the Commonwealth and Court
  • Create step by step training manuals
  • Conduct division, individual counseling, and disciplinary action meetings
  • Keep accurate personnel, medical, and time files
  • Use problem resolution techniques to resolve conflict
  • Time management, prioritizing, strategic planning of workload and/or staff to meet departmental deadlines
  • Case management data entry, coding, assessing costs/fines/fees, filing, and expungement of records
  • Customer service, telephone que and 3 customer service windows, coverage of these areas when short staffed
  • Create weekly staff schedule
  • Process mail, faxes, and receipting
  • Assist Post-Court Division with courtroom coverage
  • Practice of confidentiality
  • Special projects as needed.

Post-Court Lead Deputy Clerk

Henrico Juvenile & Domestic Relations District Court
10.2008 - 01.2010
  • Interview, supervise, and train 7 employees
  • Assist Post-Court Supervisor with operations of division
  • Case management coding, data entry, filing, assessment of costs/fines, and expungement of records
  • Preparation and clean up of court dockets
  • Assist Judges with daily operations of courtroom procedures, ensuring that policies/procedures of the court are followed by the law and all deadlines are met
  • Typing of forms, documents, and correspondence
  • Customer service via telephone, correspondence, and in person
  • Create weekly staff schedule
  • Practice of confidentiality
  • Complete special projects as needed.

Post-Court Deputy Clerk

Henrico Juvenile & Domestic Relations District Court
10.1998 - 10.2008
  • Case management coding, data entry, filing, assessment of costs and fines, expungement of records
  • Preparation of daily court dockets
  • Assist Judges with operations of courtroom procedures, ensuring policies/procedures of court followed by the law and deadlines are met
  • Typing of forms, documents, and correspondence
  • Customer service via telephone, correspondence, and in person
  • Assist in the training of new employees
  • Practice of confidentiality
  • Complete special projects to meet deadlines.

Program Support Technician

MCV, Department of Pastoral Care
10.1997 - 10.1998
  • Organize/manage operations of the office
  • Answer multi-line phone system: screen/direct and respond to telephone inquiries
  • Dispatch Chaplains throughout the hospital
  • Order supplies and track inventory of DNR forms and bracelets
  • Process payroll
  • Schedule meetings and catering for functions
  • Compose and type correspondence, forms, requisitions, dictation, and minutes from meetings
  • Design spreadsheets, newsletters, invitations, pamphlets, postcards, programs, etc
  • Process mail and messenger mail
  • Distribute survey questionnaires, analyze, and report on data
  • Database management of deaths and resource materials
  • Calculate and report on Faculty and Staff productivity statistics
  • Serve on the Bereavement Committee and assist in the organization of the annual Good Grief Conference
  • United Way and Blood Services Representative.

Program Support Technician

UVA, Department of Internal Medicine
01.1996 - 10.1997
  • Organize filing systems for 5 offices
  • Schedule and maintain calendars of 4 individuals
  • Database management, collect/edit data to design charts, graphs, surveys, and spreadsheets
  • Typing of documents, forms, correspondence, and dictation
  • Responsible for the distribution of paychecks
  • Organize and track projects, events to meet deadlines
  • Research medical claims for Medallion and Medicaid recipients
  • Create and edit job descriptions
  • Process evaluations of departmental staff
  • Manage the reappointment process of Faculty, Fellows, Residents, Research Associates and Assistants
  • United Way and Virginia Blood Services Representative.

Office Services Specialist

UVA, Department of Internal Medicine
08.1995 - 01.1996
  • Answer and direct incoming calls and inquiries for 27 person staff
  • Organize filing systems, faculty/staff listings and computer directories
  • Create forms, correspondence, and weekly flyers
  • Maintain schedules for three conference rooms, schedule meetings and organize catering
  • Distribute paychecks, electronic, voice, and letter mail to all 13 Departments and staff
  • Organize and mail departmental reports
  • United Way and Virginia Blood Services Representative.

Administrative Assistant

Commonwealth Health Alliance
03.1993 - 08.1995
  • Customer service via telephone, in person, and through written correspondence
  • Assist beneficiaries in selection of a Primary Care Physician
  • Research and enter physician criteria into the database
  • Route recruitment packets and correspondence to physicians and assist with Commonwealth Physician Membership selection
  • Perform weekly edits on entries in database and Group Specific Reports
  • Research, enter, and process medical claims
  • Operate switchboard for company on a rotating basis.

Office Manager

WVSY 101.9
08.1991 - 03.1993
  • Manage all functions of the office
  • Answer multi-line phone system
  • Assist in daily contests, customer inquiries, and commercial productions
  • Schedule contracted commercials on electronic daily programming log
  • Maintain accurate Accounts Payable and Accounts Receivable ledgers
  • Billing and collections of all accounts.

Education

National Business College
07.1992

Louisa County High School
06.1988

Skills

  • Supervision/Management
  • Customer Service
  • Strategic Planning
  • Human Resources
  • Time Management
  • Multi-tasking
  • Attention to Detail
  • Problem Resolution
  • Training
  • Prioritizing
  • Case Management
  • Financial and Record Management
  • Data Entry/Case Processing
  • Billing and Invoicing
  • Calendar Management
  • Case File Preparation
  • Directing Hiring
  • File and Database Management
  • Peer Relationship
  • Judicial Procedures
  • Verbal and Writing Communication
  • Handling Payments
  • Administrative Duties
  • Operational Standards
  • Clerical Support
  • Workflow Schedules
  • Cash Handling
  • Motivational Leadership
  • Employee Performance Evaluations
  • Confidential Data Protection
  • Docket Management
  • Office Supplies and Inventory
  • Spreadsheet Development
  • Office Procedures
  • Public Service
  • Staff Meetings
  • External Communications
  • System Optimization
  • Email Correspondence
  • Telephone Etiquette
  • Business Correspondence
  • Copying and Scanning
  • Microsoft Applications
  • Staff Recruiting
  • Judicial Government Forms
  • Law and Government
  • Bookkeeping Software
  • Court Docket Coordination
  • Advising and Coaching

Timeline

Chief Deputy Clerk

Henrico Juvenile & Domestic Relations District Court
05.2019 - Current

Pre-Court Supervisor

Henrico Juvenile & Domestic Relations District Court
03.2015 - 05.2019

Customer Service Representative/Floor Supervisor/Cashier/Ecommerce Clerk

Kroger
02.2013 - 08.2023

Chief Deputy Clerk

Henrico Juvenile & Domestic Relations District Court
05.2011 - 03.2015

Pre-Court Supervisor

Henrico Juvenile & Domestic Relations District Court
01.2010 - 05.2011

Post-Court Lead Deputy Clerk

Henrico Juvenile & Domestic Relations District Court
10.2008 - 01.2010

Post-Court Deputy Clerk

Henrico Juvenile & Domestic Relations District Court
10.1998 - 10.2008

Program Support Technician

MCV, Department of Pastoral Care
10.1997 - 10.1998

Program Support Technician

UVA, Department of Internal Medicine
01.1996 - 10.1997

Office Services Specialist

UVA, Department of Internal Medicine
08.1995 - 01.1996

Administrative Assistant

Commonwealth Health Alliance
03.1993 - 08.1995

Office Manager

WVSY 101.9
08.1991 - 03.1993

National Business College

Louisa County High School

Similar Profiles

  • Morgan Priestley

    Morgan PriestleyMorgan Priestley

    Administrative Assistant at Doris Frazier - Henrico Juvenile/Domestic Relations CourtAdministrative Assistant at Doris Frazier - Henrico Juvenile/Domestic Relations Court

  • Janel Rodgers

    Janel RodgersJanel Rodgers

    Deputy Court Clerk at Henrico Juvenile Justice/Domestic Relations CourtDeputy Court Clerk at Henrico Juvenile Justice/Domestic Relations Court

  • Quan Tran

    Quan TranQuan Tran

    Financial Specialist at Juvenile And Domestic Relations District CourtFinancial Specialist at Juvenile And Domestic Relations District Court

  • Caitlin Dennis

    Caitlin DennisCaitlin Dennis

    Chief Deputy Clerk at Barberton Clerk of CourtsChief Deputy Clerk at Barberton Clerk of Courts

  • Michelle Miller-Parks

    Michelle Miller-ParksMichelle Miller-Parks

    Chief Deputy Clerk at Avon Lake Municipal CourtChief Deputy Clerk at Avon Lake Municipal Court

CREATE PROFILE
Michelle Kinslow