Michelle Kivi
Fort Wayne,IN
Summary
Accomplished Records Manager with a proven track record for the past 8 years, enhancing data accuracy and compliance through electronic records management and software implementation. Skilled in legal research and customer service, spearheaded digital and physical transitions, reducing operational costs and improving department productivity. Exceptional in multitasking and communication, consistently deliver results beyond expectations.
Overview
10
10
years of professional experience
Work History
Records Manager
City of Fort Wayne
04.2016 - 09.2024
- Maintained strict compliance with federal, state, and industry-specific record retention requirements through thorough monitoring and reporting processes.
- Developed and implemented records retention program for the City.
- Established secure document destruction process, safeguarding sensitive information from unauthorized access while making sure we were in compliance with state and federal laws.
- Developed comprehensive training programs to improve team productivity and ensure compliance with regulations.
- Successfully managed large-scale records relocation projects, ensuring minimal disruption to business operations.
- Conducted regular audits of record keeping systems, identifying areas for improvement and ensuring data accuracy.
- Spearheaded transition from paper-based to digital record keeping systems, streamlining workflow and reducing errors in data entry processes.
- Implemented centralized electronic records management system, improving accessibility and collaboration among team members.
- Optimized physical storage space usage by regularly purging outdated records according to established guidelines.
- Monitored emerging trends in Records Management field; providing recommendations for possible implementation.
- Served as primary liaison between Records Management department and other internal stakeholders such as IT, Legal, HR departments to ensure seamless integration of systems and processes.
- Reduced operational costs by negotiating favorable contract terms with vendors for storage facilities and software solutions.
- Manipulated and converted documents to meet needs of individual personnel or projects.
- Wrote training manuals for online digital records retention program and trained all users in program.
Tax Analyst
Indiana Department of Revenue
02.2015 - 06.2015
- Communicated with external customers and taxing jurisdictions to clarify tax notices and resolve other inquiries.
- Prepared all federal and state income tax paperwork for extensions and returns.
- Collaborated with colleagues to research complex tax issues, ensuring accurate interpretation of regulations and laws.
- Researched tax issues and stayed current on all federal and state tax laws.
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
- Professionally negotiated and dealt with taxpayers in confrontational situations.
File Administrator
Indiana Department of Child Services
10.2014 - 01.2015
- Maintained strict confidentiality of sensitive information by adhering to company protocols and data privacy laws.
- Established comprehensive retention schedule, enabling accurate disposal or archiving of obsolete records as needed.
- Improved document accessibility by converting paper files into digitized format, allowing for seamless collaboration among departments.
- Streamlined physical file storage through periodic purging of outdated materials, freeing up valuable workspace.
- Optimized file organization by implementing efficient digital filing system.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Maintained log books and spreadsheets documenting file data and storage receipts.
- Restored old files and archived completed files for future reference.
- Managed sensitive or confidential files with attention to data security and storage policies.
- Compiled and inventoried documents for archival.
- Compiled, sorted and filed high volume of documents.
Education
Some College (No Degree) -
IPFW
Fort WayneSome College (No Degree) -
Ivy Tech
Fort Wayne 08.2024 -
Skills
- Software Implementation
- Legal Research
- Audit preparation
- Business Analysis
- Electronic Records Management
- Database Administration
- Customer Service
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent Communication
Timeline
Some College (No Degree) -
Ivy Tech
08.2024 -
Records Manager
City of Fort Wayne
04.2016 - 09.2024
Tax Analyst
Indiana Department of Revenue
02.2015 - 06.2015
File Administrator
Indiana Department of Child Services
10.2014 - 01.2015
Some College (No Degree) -
IPFW
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