Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Klemm

Wellington,FL

Summary

Dynamic leader with a proven track record at Aanya's Boutique, enhancing customer satisfaction and increasing sales through expert inventory control and relationship building. Skilled in financial planning and staff development, I excel in operations management and customer relations, driving business growth and fostering a culture of continuous improvement. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

23
23
years of professional experience

Work History

Store Owner

Aanya's Boutique
01.2019 - 02.2022
  • Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
  • Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
  • Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
  • Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
  • Proven ability to work with luxury brands and high end clientele.
  • Analyzed market trends to identify new product opportunities and ensure alignment with consumer preferences.
  • Collaborated with suppliers to negotiate favorable pricing agreements and secure high-quality products for the store.
  • Strengthened relationships with vendors to ensure reliable product deliveries while maintaining healthy business partnerships.
  • Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
  • Increased store sales by implementing effective marketing strategies and attractive merchandise displays.
  • Monitored financial performance with regular budget reviews, identifying areas for cost reduction or revenue growth opportunities.
  • Prepared bank deposits and handled business sales, returns, and transaction reports.
  • Boosted sales during peak seasons by designing promotional events and coordinating targeted advertising campaigns.
  • Cultivated a positive work culture that fostered teamwork, open communication, and continuous improvement among staff members.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Proactively addressed potential safety hazards within the store environment, maintaining a secure and compliant space for staff and customers.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
  • Optimized product positioning within the store layout to increase visibility of key items resulting in higher sales conversions.
  • Mentored staff members in various aspects of retail operations, promoting professional development among team members.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Managed day-to-day business operations.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Teacher

Palm Beach County School District
08.1999 - 06.2007
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
  • Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.

Education

Bachelor of Science - Psychology

Nova Southeastern University
Fort Lauderdale
01.2012

Skills

  • Store operations
  • Business Networking
  • Store maintenance
  • Performance Analysis
  • Financial Planning
  • Business Administration
  • Inventory Control
  • Merchandise planning
  • Employee Scheduling
  • Operations Management
  • Financial Tracking
  • Promotional planning
  • Sales management
  • Staff hiring
  • Social Media Marketing
  • Budget Planning
  • Business Development
  • Relationship Building
  • E-commerce management
  • Customer Relations
  • Regulatory Compliance
  • Small business operations
  • Client Service
  • Business launch
  • Sales Leadership
  • Business Management
  • Marketing

Timeline

Store Owner

Aanya's Boutique
01.2019 - 02.2022

Teacher

Palm Beach County School District
08.1999 - 06.2007

Bachelor of Science - Psychology

Nova Southeastern University

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Michelle Klemm