Michelle Klesser
Dillsburg,PA
Summary
Detail-oriented pharmacist with almost 20 years of exclusive retail experience. Dedicated, hard-working, reliable and accurate professional committed to excellence with a willingness to learn who is interested in a new and challenging position that values quality and professionalism and provides opportunity for personal and career growth.
Overview
30
30
years of professional experience
Work History
Pharmacy Manager/Staff Pharmacist
Kmart
Lebanon, PA
05.2015 - Current
- Accurately process and dispense an average of 140 prescriptions per day
- Provide friendly, quality patient care
- Answer patient questions
- Counsel patients
- Provide immunizations
- DUR
- Review and manage patient profiles
- Effectively resolve insurance rejections and other billing issues
- Provide medication therapy management to patients using Outcomes and Mirixa
- Assist pharmacy staff with drug inventory
- Train pharmacy staff
Staff Pharmacist/Pharmacy Manager
CVS Pharmacy
Mechanicsburg, PA
02.2003 - 02.2014
- Properly filled and dispensed an average of 280 prescriptions per day.
- Counseled patients and answered patient questions
- Built and maintained patient relationships
- Effectively resolved insurance rejections and other billing issues
- Quality assurance
- Administered vaccines
- Partnered with management for pharmacy team training, development, staffing, evaluations, payroll and HR issues
- Communicated with Pharmacist In Charge on a daily basis to discuss pharmacy business
Staff Pharmacist
Merck Medco
Mechanicsburg, PA
12.2000 - 02.2003
- Processed prescriptions in assigned areas of the pharmacy. These areas included data entry, doctor calls, DUR, narc room, and verification.
Staff Pharmacist
CVS Pharmacy
Gettysburg, PA
08.1996 - 12.2000
- Directed pharmacy operations, ensuring compliance with regulations and standards.
- Managed inventory control systems to optimize stock levels and reduce waste.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
Education
Bachelor of Science - Pharmacy
University of Connecticut
Storrs, CT1996
High School Diploma - undefined
South Windsor High School
South Windsor, CT1991
Skills
- Organized
- Committed to quality assurance
- In good standing with the Pennsylvania Board of Pharmacy
- Team Player
- Conflict resolution ability
Timeline
Pharmacy Manager/Staff Pharmacist
Kmart
05.2015 - Current
Staff Pharmacist/Pharmacy Manager
CVS Pharmacy
02.2003 - 02.2014
Staff Pharmacist
Merck Medco
12.2000 - 02.2003
Staff Pharmacist
CVS Pharmacy
08.1996 - 12.2000
Bachelor of Science - Pharmacy
University of Connecticut
High School Diploma - undefined
South Windsor High School