Hi, I’m
Michelle Kline
Ocala,FL
Summary
Dynamic and detail-oriented professional with experience at Art’s Mobile Kitchen, excelling in food preparation and customer service. Proven ability to enhance guest satisfaction through effective communication and problem-solving. Skilled in safe food handling and kitchen operations, consistently maintaining high standards of cleanliness and quality assurance.
Overview
23
years of professional experience
Work History
Art’s Mobile Kitchen
Cook's Assistant & Cashier
01.2009 - 12.2023
Job overview
- Assisted in food preparation and cooking for mobile catering events.
- Maintained cleanliness and organization of kitchen equipment and work areas.
- Supported head chef in menu planning and ingredient sourcing.
- Followed safety protocols to ensure food quality and prevent contamination.
Wandering Oaks RV Resort
Customer Service Representative
10.2000 - 01.2021
Job overview
- Resolved customer inquiries efficiently, enhancing overall guest satisfaction.
- Managed reservations and bookings using property management software to streamline operations.
- Trained new staff on customer service protocols and best practices to ensure consistency.
- Implemented feedback systems for guests, improving service quality and responsiveness.
- Developed strategies for handling difficult situations, maintaining a positive resort environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Dollar General Store
Assistant Manager of Operations
12.2002 - 07.2005
Job overview
- Streamlined inventory management processes to enhance stock accuracy and availability
- Assisted in training new staff on operational procedures and customer service standards
- Coordinated daily store operations to ensure adherence to company policies and procedures
- Monitored sales performance and provided insights to improve product placement strategies
- Implemented visual merchandising techniques to enhance store presentation and customer engagement
- Collaborated with team members to optimize workflow efficiency during peak hours
Education
Rasmussen UniversityOcala, FL
Associate of Science from Medical Science
06.2005
Skills
Cleaning and sanitizing
Attention to detail
Food preparation
Ingredient preparation
Safe food handling
Customer service
Sweeping and mopping
Food storage
Workplace safety
Flexible and adaptable
Kitchen equipment operation
Recipe adherence
Supply restocking
Vegetable and fruit preparation
Kitchen station restocking
Chopping vegetables
Cash register operation
Customer engagement
Food preservation and storage methods
Grilling
Team leadership
Quality assurance
Food production
Food tray delivery
Food handlers card
Timeline
Cook's Assistant & Cashier
Art’s Mobile Kitchen
01.2009 - 12.2023
Assistant Manager of Operations
Dollar General Store
12.2002 - 07.2005
Customer Service Representative
Wandering Oaks RV Resort
10.2000 - 01.2021
Rasmussen University
Associate of Science from Medical Science