Work History
Education
Skills
Work Preference
Timeline
Generic
Open To Work

Michelle Klug

Omaha,Nebraska

Work History

Child Caregiver

Home care provider
Omaha, NE
05.2004 - 01.2023
  • Time Management - Addressed household needs with children’s education, doctor’s appointments, meal preparation, housekeeping and transportation.
  • Participation in child development activities such as Scout mother for local group.
  • Budgeting of household finances, handled of incoming mail, bills and invoices and completed appropriate actions.
  • Escalation management in difficult situations helping to find peaceful and yet effective solutions to resolve problems.
  • Organization of daily schedule and ensuring proper execution of household responsibilities between each member of the family.
  • Creation of positive reinforcement for resolution to consequences and conflict between siblings.
  • Responsible transportation services to and from daily activities with effective time management.
  • Parent teacher support and communication and PTO leadership. Parent headroom volunteer helping to organize events and support staff for school activities.
  • Assistant to teacher in collaboration on field trips and other major school functions presenting effectively in front of audiences.

Assistant Family Teacher

Boys Town
Omaha, NE
06.2001 - 05.2003
  • Provided counseling and emotional support to enhance in care mood and quality of life.
  • Transported clients to medical appointments and extra-curricular activities.
  • Monitored and developed reports to help client’s health and wellbeing. Communicated changes to supervising care team.
  • Taught children basic developmental life skills, manners, and personal hygiene.
  • Assisted with light housekeeping duties as well as running errands.
  • Boys Town Omaha, NE

Credit Card Representative

First National Bank
Omaha, NE
08.1997 - 08.1999
  • Worked with customers by phone answering questions, resolving disputes, and researching discrepancies.
  • Researched and resolved customer complaints and disputes related to credit card accounts.
  • Reviewed and verified vendor completeness and compliance to rectify billing disputes and fraud cases.
  • Made follow up claims calls to close cases and ensure 100% customer service satisfaction.
  • First National Bank, Omaha, NE

Education

Applied Science Associate Degree - Human Services

Metropolitan Community College
Omaha, NE

Occupational Certificate - Chemical Dependency

Metropolitan Community College
Omaha, NE

Skills

  • Leadership skills
  • Organizational skills
  • Time management
  • Situational awareness
  • Escalation management skills
  • Presentation skills
  • Analytical skills
  • Mentorship
  • Training skills
  • Customer service excellence
  • Managerial skills
  • Budgeting
  • QuickBooks
  • Microsoft 365

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Salary Range

$19/hr - $1000/hr

Timeline

Child Caregiver

Home care provider
05.2004 - 01.2023

Assistant Family Teacher

Boys Town
06.2001 - 05.2003

Credit Card Representative

First National Bank
08.1997 - 08.1999

Applied Science Associate Degree - Human Services

Metropolitan Community College

Occupational Certificate - Chemical Dependency

Metropolitan Community College
Michelle Klug