Overview
Work History
Education
Skills
Timeline
Generic

Michelle Kmieciak

Colorado Springs,CO

Overview

6
6
years of professional experience

Work History

Delivery Driver Assistant

Domino's Pizza
Colorado Springs, CO
08.2022 - 04.2024
  • Continuously adapted to changes in routes or schedules due to unforeseen circumstances, ensuring minimal disruption in service levels.
  • Participated in ongoing training opportunities provided by the employer, enhancing skill set relevant to the role of Delivery Driver Assistant.
  • Verified package information, cross-checking invoices to maintain accuracy throughout the delivery process.
  • Provided exceptional service to customers, answering questions regarding their orders and delivery times.

Box Office Attendant

ENT Center For The Arts
Colorado Springs, CO
09.2018 - 05.2020
  • Effectively resolved customer issues through clear communication and problem-solving skills.
  • Maintained up-to-date knowledge of current and upcoming events, providing informed recommendations to patrons.
  • Provided exceptional customer service, leading to increased repeat business and positive reviews.
  • Participated actively in emergency preparedness drills to provide help when needed.
  • Streamlined box office operations for improved efficiency and reduced wait times.
  • Supported successful event launches through coordinated efforts with marketing, production, and management teams.
  • Enhanced customer satisfaction by providing friendly, efficient service during ticket transactions.
  • Assisted patrons with special needs, ensuring a positive and inclusive experience for all.

Survey Interviewer

Graven, Austin, & Drake
Colorado Springs, CO
03.2018 - 08.2018
  • Explained survey objectives and procedures to interviewees.
  • Adjusted scripts to better target needs and interests of specific individuals.
  • Enhanced respondent engagement by employing active listening skills and demonstrating empathy throughout the interview process.
  • Improved survey response rates by developing rapport with respondents and utilizing effective communication skills.
  • Facilitated smooth transitions between questions by using appropriate prompts tailored to individual respondent needs.
  • Conducted thorough interviews for accurate data collection, resulting in high-quality research outcomes.
  • Convinced unwilling individuals by using logical, persuasive rebuttals.
  • Resolved respondent concerns professionally, leading to increased trust in the survey process and higher completion rates.
  • Elicited comments from individuals surveyed and accurately recorded comments.
  • Collaborated with team members to optimize interview techniques and share best practices for maximum efficiency.

Education

N/A - Visual Arts

University of Colorado At Colorado Springs
Colorado Springs, CO

Associate Degree In General Studies - Fine Arts

Pikes Peak Community College
Colorado Springs, CO
06.2016

Skills

  • Professionalism and Punctuality
  • Strong Communication Skills
  • Empathy and Rapport Building
  • Organization
  • Interview techniques
  • Assertiveness
  • Customer service and assistance
  • Inbound and outbound calls
  • Data Entry
  • Data Collection
  • Client interaction
  • Telephone Etiquette
  • Following Direction
  • Persuasion technique's
  • Computer Skills
  • Detail Oriented

Timeline

Delivery Driver Assistant

Domino's Pizza
08.2022 - 04.2024

Box Office Attendant

ENT Center For The Arts
09.2018 - 05.2020

Survey Interviewer

Graven, Austin, & Drake
03.2018 - 08.2018

N/A - Visual Arts

University of Colorado At Colorado Springs

Associate Degree In General Studies - Fine Arts

Pikes Peak Community College
Michelle Kmieciak