Michelle Kmieciak
Colorado Springs,CO
Overview
6
6
years of professional experience
Work History
Delivery Driver Assistant
Domino's Pizza
08.2022 - 04.2024
- Continuously adapted to changes in routes or schedules due to unforeseen circumstances, ensuring minimal disruption in service levels.
- Participated in ongoing training opportunities provided by the employer, enhancing skill set relevant to the role of Delivery Driver Assistant.
- Verified package information, cross-checking invoices to maintain accuracy throughout the delivery process.
- Provided exceptional service to customers, answering questions regarding their orders and delivery times.
Box Office Attendant
ENT Center For The Arts
09.2018 - 05.2020
- Effectively resolved customer issues through clear communication and problem-solving skills.
- Maintained up-to-date knowledge of current and upcoming events, providing informed recommendations to patrons.
- Provided exceptional customer service, leading to increased repeat business and positive reviews.
- Participated actively in emergency preparedness drills to provide help when needed.
- Streamlined box office operations for improved efficiency and reduced wait times.
- Supported successful event launches through coordinated efforts with marketing, production, and management teams.
- Enhanced customer satisfaction by providing friendly, efficient service during ticket transactions.
- Assisted patrons with special needs, ensuring a positive and inclusive experience for all.
Survey Interviewer
Graven, Austin, & Drake
03.2018 - 08.2018
- Explained survey objectives and procedures to interviewees.
- Adjusted scripts to better target needs and interests of specific individuals.
- Enhanced respondent engagement by employing active listening skills and demonstrating empathy throughout the interview process.
- Improved survey response rates by developing rapport with respondents and utilizing effective communication skills.
- Facilitated smooth transitions between questions by using appropriate prompts tailored to individual respondent needs.
- Conducted thorough interviews for accurate data collection, resulting in high-quality research outcomes.
- Convinced unwilling individuals by using logical, persuasive rebuttals.
- Resolved respondent concerns professionally, leading to increased trust in the survey process and higher completion rates.
- Elicited comments from individuals surveyed and accurately recorded comments.
- Collaborated with team members to optimize interview techniques and share best practices for maximum efficiency.
Education
N/A - Visual Arts
University of Colorado At Colorado Springs
Colorado Springs, COAssociate Degree In General Studies - Fine Arts
Pikes Peak Community College
Colorado Springs, CO06.2016
Skills
- Professionalism and Punctuality
- Strong Communication Skills
- Empathy and Rapport Building
- Organization
- Interview techniques
- Assertiveness
- Customer service and assistance
- Inbound and outbound calls
- Data Entry
- Data Collection
- Client interaction
- Telephone Etiquette
- Following Direction
- Persuasion technique's
- Computer Skills
- Detail Oriented
Timeline
Delivery Driver Assistant
Domino's Pizza
08.2022 - 04.2024
Box Office Attendant
ENT Center For The Arts
09.2018 - 05.2020
Survey Interviewer
Graven, Austin, & Drake
03.2018 - 08.2018
N/A - Visual Arts
University of Colorado At Colorado Springs
Associate Degree In General Studies - Fine Arts
Pikes Peak Community College