Summary
Overview
Work History
Skills
Timeline
Generic

Michelle Kmyta

Matawan,US

Summary

Goal oriented multi unit leader with 30 years of retail management experience. Proven ability to increase sales and profits while controlling expenses and building highly effective teams.

Overview

31
31
years of professional experience

Work History

Area Facilities Manager

7-Eleven, Inc.
01.2023 - Current
  • Responded to building emergencies and managed repairs for 125 7-Eleven locations in New Jersey and Pennsylvania.
  • Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
  • Investigated problems and determined appropriate remedies.
  • Supervised staff of 14 maintenance technicians in day-to-day activities.
  • Interviewed, hired and trained qualified maintenance employees.
  • Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
  • Conducted inspections of facility grounds, external structure, systems and equipment.
  • Controlled expenses to meet budget requirements.
  • Represents the Facilities Department in meetings/discussions/site visits with Operations, franchisees, and other stake holders.

Area Leader

7-Eleven, Inc
11.2018 - 01.2023
  • Monitored and supported 13 franchised locations in the central New Jersey area with annual sales in excess of $25 million.
  • Consulted and influenced franchisees to develop and execute operational plans and strategies, including merchandising, fresh food innovation, digital focus, and guest experience.
  • Monitored and ensured accountability for all aspects of store operations, by providing advice, coaching, and support to store leadership.
  • Monitored merchandise stock and cleanliness of franchised locations within the subgroup, supporting unique store identity while upholding corporate brand standards.
  • Monitored and analyzed customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Modeled best practices for sales and customer service.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Coordinated with other Area Leaders to actualize strategies for improving performance and growing circulation volumes and sales.
  • Subject Matter Expert in both Sales Plans and Fresh Foods. Cascades information to fellow Area Leaders from Zone Leadership, sets goals, and provides coaching and guidance to fellow Area Leaders to help reach Market goals.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.

District Manager

Dollar Tree
2 2014 - 11.2018
  • Monitored 15-25 locations in the central NJ area with annual sales in excess of $40 million.
  • Recruited and hired talent for store manager and assistant store manager positions within the district while managing performance of existing staff.
  • Trained and developed existing staff to exceed company expectation of 65% internal promotion rate, with the district having a 75% internal promotion rate in 2017.
  • Conducted 8-14 store visits weekly, focusing on management development and increasing the customer experience.
  • Conducted daily shrink and safety audits in stores to reduce inventory loss and protect company assets. Conducted weekly night visits and cctv review to assist asset protection team with shrink reduction.
  • Developed and implemented strategic plans to improve sales and increase profits.
  • Maximized district profits by controlling payroll expenses, increasing sales and margin, managing inventory levels, and controlling shrink.
  • Handled all aspects of opening several new locations, including working with the general contractor and maintenance, ordering all merchandise, hiring and training all new associates on stocking and POS operations, coordinating and planning all Grand Opening festivities.
  • In 2017, increased district sales by 10.3%, average transaction by 1.81%, customer count by 8.8%, while reducing shrink by .50%.

Store Manager/Training Manager

Aldi Foods
04.2001 - 02.2014
  • Hired, trained, and developed all store personnel.
  • Maintained high standards of overall store appearance, including: cleanliness, stock levels, merchandise placement, signage.
  • Created budgets and schedules to maximize employee efficiency and achieve store productivity goals.
  • Managed all aspects of store inventory and expense goals, including: counting, ordering, verification of billing.
  • Managed daily operations, including: floor control, cash handling, bank deposits.
  • Trained and developed new managers for the district.
  • Assisted with the training of new district managers.
  • Assisted with multiple new store openings from construction to grand opening.

1st Assistant Manager

McDonald’s
01.1993 - 05.2001
  • Conducted interviews and orientations for all new crew members.
  • Developed a training program for all new hires.
  • Promoted, trained, and developed new managers for all locations in the franchise.
  • Created weekly schedules for more than 100 employees.
  • Maintained high levels of customer satisfaction.
  • Managed daily operations, including: floor control, cash handling, delegation of duties.
  • Assisted General Manager with sales budgets.


Skills

  • Operations Improvement
  • Analyzing Profitability
  • Strategic Planning
  • Operational Efficiency
  • Workforce Development
  • Team Leadership
  • Professional Relationships
  • Training and Mentoring

Timeline

Area Facilities Manager

7-Eleven, Inc.
01.2023 - Current

Area Leader

7-Eleven, Inc
11.2018 - 01.2023

Store Manager/Training Manager

Aldi Foods
04.2001 - 02.2014

1st Assistant Manager

McDonald’s
01.1993 - 05.2001

District Manager

Dollar Tree
2 2014 - 11.2018

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Michelle Kmyta