Summary
Overview
Work History
Education
Skills
Travel, reading
Timeline
Generic

Michelle Knapp

Milton,GA

Summary

Dependable customer service/sales professional with experience in dynamic, high-performance environments. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

2
2
years of professional experience
1
1
year of post-secondary education

Work History

Hostess

The Union Restaurant
04.2021 - 08.2021
  • Welcomed customers in busy, high-volume restaurant upon arrival and provided friendly and warm service throughout dining experience.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Accommodated special seating requests for guests to enhance satisfaction.

Department Manager/Sales Associate

Mountain High Outfitters
12.2022 - Current
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Education

- - Animal Science

Auburn University
Auburn, AL
08.2021 - 12.2022

High School Diploma -

Cambridge High School
Milton, GA
05.2021

Skills

  • Client Relations
  • Customer Inquiries
  • Complex Problem-Solving
  • Adaptable and Flexible
  • Strong Communication and Interpersonal Skills
  • Business Operations Expertise

Travel, reading

Traveling the United States and the world has been and continues to be a passion of mine.  I enjoy meeting new people and being exposed to different cultures. Reading fictional novels is another way I explore different lifestyles and experiences.

Timeline

Department Manager/Sales Associate

Mountain High Outfitters
12.2022 - Current

- - Animal Science

Auburn University
08.2021 - 12.2022

Hostess

The Union Restaurant
04.2021 - 08.2021

High School Diploma -

Cambridge High School

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Michelle Knapp