Michelle Kneip
Summary
Proven Property Manager with a track record of enhancing tenant satisfaction and reducing vacancy periods through strategic marketing and maintenance initiatives at StorSafe. Skilled in property inspections and exceptional in tenant relations, and ensuring high standards of property maintenance across 5 locations Demonstrates strong leadership in staff management and excels in customer service.
Overview
11
11
years of professional experience
Work History
Property Manager
StorSafe
04.2022 - Current
- Completed move-in and move-out walk-throughs
- Maintained sufficient number of units market-ready for lease.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Oversaw lease agreements from inception to termination,
- Managed multiple properties simultaneously,
- Followed up on delinquent tenants and coordinated collection procedures.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Coordinated with maintenance staff to ensure timely completion of repairs.
- Planned special events such as lotteries, dedications and project tours.
Property Manager
Huntley Self Storage
01.2016 - 04.2022
- Administered operations to handle needs of more than 700 tenants.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Generated leads for sales and rental properties through cold calls and referrals.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
Office Manager
BW Associates
01.2013 - 07.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
High School Diploma -
Niles West
Skokie05.1990
Skills
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
- Rent collection
- Tenant relations
- Exceptional oral and written communication skills
- Eviction Procedures
- Maintenance knowledge
- Adaptable
- Staff Management
- Leasing and sales
- Property tours and inspections
Accomplishments
- Increased occupancy rates from 68% to 85% in 6months.
- Oversaw multiple properties totaling over 2000 individual units.
- Maintained 80% or higher occupancy rate
- Maintained 0% 30+ days delinquency
Timeline
Property Manager
StorSafe
04.2022 - Current
Property Manager
Huntley Self Storage
01.2016 - 04.2022
Office Manager
BW Associates
01.2013 - 07.2016
High School Diploma -
Niles West