Michelle Knight
Greenacres,FL
Summary
Fluent in both English and Spanish.
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Orlando Epilepsy Center
08.2024 - 02.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Logged call information and solutions provided into internal database.
- Utilized CRM systems to accurately track customer interactions and update account information.
Patient Care Coordinator
Central Florida Primary Care
03.2022 - 08.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Delivered excellent patient experiences and direct care.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Implemented patient feedback mechanisms, leading to service enhancements and increased patient satisfaction.
Receptionist
Floyd's 99
09.2021 - 03.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Before and After School Care Assistant
Palm Beach County School District
08.2017 - 03.2020
- Supported the emotional well-being of students by providing a listening ear, guidance, and encouragement during challenging situations.
- Developed strong relationships with students, fostering trust and open communication within the before and after school care setting.
- Enhanced student safety by consistently supervising before and after school activities and ensuring adherence to established rules.
- Provided first aid and emergency response as required, prioritizing student health and safety at all times.
- Fostered a positive environment for students, effectively addressing any behavioral issues that arose during before and after school care.
- Facilitated group activities that promoted social skills development and positive peer interactions among students.
Education
Associate - Social Sciences
Palm Beach State College
Palm Beach Gardens, FL06.2022
High school or equivalent -
Seminole Ridge Community High School
West Palm Beach, FL05.2017
Skills
- Insurance Verification
- EMR systems
- HIPAA
- Problem solving
- Experience with Children
- Organizational Skills
- Microsoft Office
- Spanish
- Primary Care Experience
- Receptionist
- Retail sales
- Data entry
- Autism Experience
- Front desk
- Cash handling
- Filing
- Medical Records
- Medical terminology
- Medical scheduling
- Childcare
- Medical office experience
- Time management
- CPR
- Scheduling
- Medical records
- Inbound customer service
- Call center experience
- Problem resolution
Certification
- CPR Certification, 07/01/25
- CPR & First Aid, 02/01/21
Additional Information - Hobbies
I enjoy doing makeup/art as a hobby (pictures available upon request)
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Customer Care Representative
Orlando Epilepsy Center
08.2024 - 02.2025
Patient Care Coordinator
Central Florida Primary Care
03.2022 - 08.2024
Receptionist
Floyd's 99
09.2021 - 03.2022
Before and After School Care Assistant
Palm Beach County School District
08.2017 - 03.2020
Associate - Social Sciences
Palm Beach State College
High school or equivalent -
Seminole Ridge Community High School
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