Zmichelle Knights-Pelletier
Littleton,NH
Summary
Dynamic Executive Secretary with a proven track record at DHHS CP, excelling in time management and meeting coordination. Expertly prepared reports and presentations, enhancing communication across departments. Recognized for strong decision-making and client liaison skills, contributing to improved operational efficiency and team collaboration.
Overview
12
12
years of professional experience
Work History
Executive Secretary
DHHS CP
02.2017 - Current
- Managed executive schedules, prioritizing meetings and appointments for optimal time management.
- Coordinated communications between departments, facilitating streamlined information flow across teams.
- Prepared detailed reports and presentations for senior leadership, ensuring accuracy and professionalism.
- Developed and maintained filing systems, enhancing document retrieval efficiency for the department.
Family Services Specialist
DHHS
04.2014 - 02.2017
- Developed individualized service plans for families, addressing specific needs and goals.
- Coordinated access to community resources, enhancing family support systems.
- Conducted assessments to identify family strengths and areas for improvement.
- Facilitated workshops on parenting skills, promoting positive family dynamics.
Family Service Associate
DHHS
11.2013 - 04.2014
- Assisted clients with inquiries, ensuring accurate information delivery and enhanced customer satisfaction.
- Processed service requests efficiently, adapting to changing priorities and improving workflow.
- Documented interactions in database systems, maintaining data integrity and confidentiality.
- Collaborated with team members to streamline procedures, reducing response times for client services.
Education
High School Diploma - College Prep And Office Study
Littleton High School
Littleton06.1985
Skills
- Time management expertise
- Advanced multitasking
- File management
- Document proofreading
- Guest relations
- Document preparation
- Meeting coordination
- Report preparation
- Calendar management
- Scheduling
- Strong decision-making
- Documentation and reporting
- Master calender management
- Business correspondence writing
- Office administration
- Meeting support
- Spreadsheet creation
- Database maintenance
- Client liaison
- Spreadsheet tracking
- Research
- Office recordkeeping
- Office oversight
- Package delivery
- Customer service
- Administrative support
- Honest and dependable
- Microsoft office
- Administrative policies
- Mail management
- Documentation and recordkeeping
- Excel spreadsheets
- Relationship building
- Appointment setting
- Time management
- Meeting scheduling
- Multi-line phone proficiency
- File maintenance
- Calendar and scheduling software
- Work prioritization
- Call routing
- Business correspondence
- Supply ordering
- Database management
- Critical thinking
- Strong problem solver
- Visitor greeting
- Report distribution
- Filing and data archiving
- Records management databases
Timeline
Executive Secretary
DHHS CP
02.2017 - Current
Family Services Specialist
DHHS
04.2014 - 02.2017
Family Service Associate
DHHS
11.2013 - 04.2014
High School Diploma - College Prep And Office Study
Littleton High School