Michelle Knoll
Bronx,NY
Summary
Diligent Leader with background in creating visually appealing and commercially effective store displays. Adept at developing innovative merchandising solutions that drive customer engagement and boost sales. Demonstrated skills in strategic planning and cross-functional collaboration.
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
25
25
years of professional experience
Work History
Visual Merchandiser
Winston Retail Solutions LLC
05.2025 - Current
- Developed and executed creative visual merchandising strategies to enhance product presentation.
- Collaborated with cross-functional teams to align marketing initiatives with visual displays.
- Analyzed customer behavior and trends to optimize store layouts and improve product visibility.
- Trained staff on visual standards and best practices to ensure consistent brand representation.
- Arranged consistent shelves, bins, and racks at seven locations by following established planograms.
- Conducted regular assessments of visual displays, implementing improvements to elevate customer experience.
Store Manager
Walgreens Co
11.2021 - 11.2024
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Led and developed team members through training programs and performance evaluations.
- Analyzed sales data to identify trends, optimize inventory management, and enhance product placement.
- Implemented loss prevention strategies, reducing shrinkage and improving overall profitability.
- Managed vendor relationships to streamline supply chain processes and ensure timely product delivery.
- Enhanced customer service standards by establishing protocols for staff interaction and problem resolution.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Store Manager
Loris Gifts Inc
06.2017 - 09.2021
- Led recruitment and training, enhancing team efficiency and store performance.
- Managed inventory and scheduling, ensuring operational consistency and accuracy.
- Developed strong vendor and hospital staff relationships, boosting collaboration.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Retail Representative
CROSSMARK
10.2016 - 06.2017
- Collaborated with marketing team to implement promotional displays and strategies.
- Provided excellent communication with both customers and colleagues, enhancing overall retail experience.
- Assisted in store merchandising to create visually appealing displays that attracted customer attention.
- Collaborated with team members to achieve store targets and maintain a positive work environment.
Assistant Manager
Modells Sporting Goods
02.2014 - 06.2016
- Analyzed sales data to identify trends, leading to improved merchandising strategies.
- Trained and mentored team members on product knowledge and sales techniques.
- Supervised daily operations to ensure efficient store performance and customer satisfaction.
- Coordinated staff schedules to maintain optimal coverage during peak hours, improving service delivery.
- Resolved customer complaints effectively, enhancing overall shopping experience and loyalty.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Department Manager
Bed Bath and Beyond
09.2011 - 02.2014
- Collaborated with cross-functional teams to drive initiatives that elevated overall store performance.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
- Led cross-functional teams in high-priority projects, ensuring successful outcomes within tight deadlines.
Store Manager
CVS Caremark Corporation
12.2000 - 04.2011
- Led and developed team members through training programs and performance evaluations.
- Implemented loss prevention strategies, reducing shrinkage and improving overall profitability.
- Managed vendor relationships to streamline supply chain processes and ensure timely product delivery.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
High School diploma -
Norman Thomas High School
New York City08.1994
Skills
- Inventory Management
- Team Leadership
- Operational Efficiency
- Creative vision
- Customer service
- Visual merchandising
- Product knowledge
Timeline
Visual Merchandiser
Winston Retail Solutions LLC
05.2025 - Current
Store Manager
Walgreens Co
11.2021 - 11.2024
Store Manager
Loris Gifts Inc
06.2017 - 09.2021
Retail Representative
CROSSMARK
10.2016 - 06.2017
Assistant Manager
Modells Sporting Goods
02.2014 - 06.2016
Department Manager
Bed Bath and Beyond
09.2011 - 02.2014
Store Manager
CVS Caremark Corporation
12.2000 - 04.2011
High School diploma -
Norman Thomas High School