Michelle Knowles
Chicago,Illinois
Summary
Experienced sales professional with 33 years in Medical Sales, specializing in profitability and customer service excellence. Recognized for exceptional sales closing abilities and strong leadership in team environments. Demonstrates analytical and organizational skills that contribute to operational success. Dedicated to maintaining high ethical standards and fostering positive client relationships.
Overview
31
31
years of professional experience
Work History
Sales Consultant
Health Care Solutions Group
Skokie, Illinois
07.2025 - Current
- Developed and implemented targeted sales strategies to penetrate new markets and drive revenue growth.
- Maintained comprehensive records of client interactions and sales activities to optimize follow-up processes.
- Facilitated workshops and seminars to educate clients on product offerings and industry best practices.
- Participated in local health fairs and community events to raise awareness of services offered.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling, and exceptional service.
- Identified areas of improvement within existing processes and procedures.
- Prepared and delivered appropriate presentations on products and services.
- Conducted market research to identify selling possibilities and evaluated customer needs actively.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Regional Sales Manager
Dreamhealth
01.2025 - 07.2025
- Lead Developer for the Illinois region.
- Introduce physicians in Illinois to Dreemhealth services.
- Establish a reputable name and build new relationships in a widely known industry.
- Work closely with team to optimize productivity.
- Manage new portfolio to achieve sales goals.
- Resolved customer inquiries promptly as well as escalated issues when necessary.
Sales Consultant
Kramer Medical Supplies/Suburban Sleep
02.2022 - 01.2025
- Maintain website and social media for optimal growth.
- Analyze and provide innovative solutions to physicians and staff.
- Identify potential new business opportunities.
- Assist with product inventory management.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Clinical Sales Specialist
Itamar Medical
03.2018 - 12.2022
- Trained new and existing customers on WatchPAT Home Sleep Device functionalities.
- Executed strategies to identify and close sales leads efficiently.
- Demonstrated product features to clients while managing ongoing account relationships.
- Utilized Salesforce for tracking activities, leads, orders, and price quotes.
- Educated physicians on systematic screening for Sleep Apnea.
- Participated in sleep shows and conferences to enhance industry knowledge.
- Achieved recognition in Million Dollar Club for outstanding sales performance.
- Provided research and clinical trial data to validate product efficacy and safety.
Executive Director of Sales and Marketing
Kramer Medical Supplies
Joliet, Illinois
06.2014 - 03.2018
- Achieved 900% total company growth through strategic sales initiatives.
- Sold sleep, PAP, and physician services to specialists, including Sleep Centers and Cardiologists.
- Successfully managed a team of eight through hiring, training, and coaching.
- Demonstrated effective upselling of additional products and services.
- Established long-term relationships with multiple hospitals and physicians.
- Contributed to website design and product inventory management efforts.
- Assisted in developing resupply programs to enhance customer satisfaction.
Account Manager
Devilbiss Healthcare
Somerset, PA
10.2011 - 06.2014
- Achieved third rank in company sales among 18 representatives for two consecutive years.
- Established and nurtured client relationships to promote respiratory portfolio in Iowa, Wisconsin, and Illinois.
- Engaged with DME companies, sleep centers, pulmonologists, neurologists, and VA hospitals to expand market reach.
- Delivered value-added solutions that fostered strong customer loyalty.
- Coordinated efforts and actively participated in health trade shows to enhance visibility.
Sales and Marketing Director
Action Medical-Elmhurst Hospital
Elmhurst, Illinois
04.2007 - 10.2011
- Exceeded monthly revenue goals by 30% within the first six months.
- Sold a full line of Home Medical Equipment.
- Developed new business and maintained and resurrected previous referral sources.
- Negotiated contracts and managed HME hospital supply closets.
- Identified related business opportunities with healthcare organizations.
- Facilitated educational and trade activities to generate awareness and referrals.
DME Manager / Marketing Director
SleepMed Therapy Services
Niles, Illinois
06.1995 - 03.2007
- Initiated and operated a new DME Division.
- Established and maintained marketing initiatives across Illinois.
- Met and exceeded all Sales Center goals.
- Educated patients on CPAP maintenance and interface fitting.
- Assisted with ACHC Accreditation.
- Oversaw daily operations and managed staff across all DME sites.
Education
EEG/Sleep Program Certificate -
Medical Careers
Chicago, Illinois01.1996
Undergraduate Coursework - Math/Science
Triton College
River Grove, IL01.1993
High School Diploma -
Taft High School
Chicago, IL01.1989
Skills
- Sustainable profit growth
- Contract negotiation
- Staff management
- Strategic planning
- Territory expansion
- Consultative selling and relationship management
- Sales presentations and training
- Customer retention strategies
- Home medical equipment sales
- Team leadership
- Goal orientation
- Communication skills
- Active listening
- Account management
- Health trade show coordination
- Creative problem solving
- Adaptability
- HubSpot proficiency
- Salesforce expertise
Accomplishments
Million Dollar Club
Timeline
Sales Consultant
Health Care Solutions Group
07.2025 - Current
Regional Sales Manager
Dreamhealth
01.2025 - 07.2025
Sales Consultant
Kramer Medical Supplies/Suburban Sleep
02.2022 - 01.2025
Clinical Sales Specialist
Itamar Medical
03.2018 - 12.2022
Executive Director of Sales and Marketing
Kramer Medical Supplies
06.2014 - 03.2018
Account Manager
Devilbiss Healthcare
10.2011 - 06.2014
Sales and Marketing Director
Action Medical-Elmhurst Hospital
04.2007 - 10.2011
DME Manager / Marketing Director
SleepMed Therapy Services
06.1995 - 03.2007
EEG/Sleep Program Certificate -
Medical Careers
Undergraduate Coursework - Math/Science
Triton College
High School Diploma -
Taft High School