Michelle Koch
North Royalton,Ohio
Summary
Experienced analyst with strong focus on intake processes and client support. Mastered Intapp and Elite databases, showcasing adaptability and keen attention to detail. Known for team collaboration and achieving results. Skilled in data analysis, problem-solving, and effective communication. Demonstrated confidentiality and research prowess, ensuring comprehensive client service.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Lateral Conflicts and New Business Intake Analyst
BakerHostetler LLP
10.2023 - Current
- Provided exceptional customer service by addressing inquiries and resolving concerns in a timely manner.
- Assisted in training new team members on intake procedures, contributing to their rapid integration into the team.
- Improved overall team performance by actively participating in meetings, sharing insights, volunteering for data management projects, and offering constructive feedback.
- Analyzed and summarized complex data to identify potential conflicts of interest for end-users.
- Worked with conflicts attorneys, general counsel and other attorneys to resolve potential conflicts of interest.
- Reviewed NBI submissions for new and existing clients for thoroughness of parties searched, accuracy of data, and inclusion of all necessary documentation (i.e. engagement letters, waivers, credit reports, special rate approvals) for final review and clearance by the New Business Committee.
- Reviewed potential lateral partner LPQs for information pertaining to conflicts, entered data into conflicts system to be searched.
- Successfully adapted to the firm's transition from using Elite 3E database for conflicts over to Intapp in 2023.
- Reviewed searches and summarized lateral candidate data for requesting partners and firm management.
- Assisted Lateral Conflicts Manager with onboarding of Lateral Partners by attending onboarding meetings, creating new client/matters in firm's data system, cross referencing partner's prior firm's client/matter data.
- Collaborated with Office Administration to ensure matters stalled in opening process receive attention and that matters with WIP are fully opened for billing.
Conflicts Researcher
BakerHostetler LLP
08.2019 - 10.2023
- Performed conflict of interest searches for clients, matters, new hires.
- Prepared clear and concise reports for end users.
- Conducted factual research to identify corporate family groups, portfolio investments, and potential newsworthy or controversial topics requiring additional approvals from firm's General Counsel.
- Reviewed data submitted for new client and client/matter acceptance for accuracy and quality.
- Provided telephone and email assistance for inquiries by staff members and end users regarding conflict-of-interest checks, client/matter status and end-user system support.
- Volunteered for data management projects.
Investigator
Research Associates, Inc.
12.2017 - 08.2019
- Conducted civil and criminal records searches, using local, state and federal records databases.
- Conducted professional and character reference interviews via phone and email and summarized the information gathered into a report.
- Provided outstanding customer service to clients and represented the company in a positive light.
- Performed verifications of credentials, including: employment; education; driver's license; social security/government ID; professional licenses; military service.
- Assimilated and compiled investigative findings into concise and cohesive background investigative report.
Assistant Store Manager/Deli Assistant/Cashier Assistant
North Ridgeville Convenient Sunoco
05.2006 - 06.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness.
- Rotated stock and pulled items out of date.
- Supervised staff and delegated tasks.
- Provided outstanding customer service to customers requesting refunds, returns, or those requesting special orders or wishing to register a complaint.
Education
Certificate in Paralegal Studies - Paralegal Studies
Kent State University
Kent, OH08-2017
Bachelor of Arts - Humanities
Ohio Wesleyan University
Delaware, OH05-2006
Skills
- Microsoft office
- Intapp
- Elite
- Follow-up skills
- Confidentiality
- Teamwork and collaboration
- Attention to detail
- Research skills
- Task prioritization
- Excellent communication
- Adaptability and flexibility
- Documentation and paperwork
Certification
- FCRA Basic NAPBS 2018
Languages
French
Limited Working
Interests
DIY Crafts
Puzzles and Legos
Reading
Swimming
Houseplants
Timeline
Lateral Conflicts and New Business Intake Analyst
BakerHostetler LLP
10.2023 - Current
Conflicts Researcher
BakerHostetler LLP
08.2019 - 10.2023
Investigator
Research Associates, Inc.
12.2017 - 08.2019
Assistant Store Manager/Deli Assistant/Cashier Assistant
North Ridgeville Convenient Sunoco
05.2006 - 06.2018
Certificate in Paralegal Studies - Paralegal Studies
Kent State University
Bachelor of Arts - Humanities
Ohio Wesleyan University
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