Michelle Kochie
Union Gap,WA
Summary
Proven leader in office management and financial operations, adept at enhancing cash flow and resolving discrepancies at Hyatt Family Facilities. Excelled in staff training and deadline management, achieving significant improvements in efficiency and accuracy. Skilled in account reconciliation and fostering professional relationships, I bring a track record of delivering results through meticulous attention to detail and effective team development.
Overview
24
24
years of professional experience
Work History
Business Office Manager
Hyatt Family Facilities
02.2022 - Current
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Maximized cash flow through optimal billing and collection processes.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Responsible to assure PCC is updated each morning as the primary source of census and correctly reflects facility census and all room and payer type changes.
- New employee information to Central Office.
Payroll Administrator
Hyatt Family Facilities
02.2022 - Current
- Handled payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Calculated payroll deductions by accurately using PayNW and processed payroll to meet preset requirements.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
Administrative Assistant & Business Office Manager
Fieldstone Memory Care
05.2020 - 02.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Executed record filing system to improve document organization and management.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Office Manager
Professional Case Management
07.2017 - 01.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
Finance Assistant
Central Washington RV
01.2015 - 07.2017
- Supported the finance team by processing invoices and expense claims promptly and accurately.
- Enhanced overall financial management, providing timely and accurate reports to senior staff members.
- Helped reconcile bank statements and accounts and maintain accuracy and current records.
- Assisted with preparation of monthly financial statements and reports to inform management.
Title Clerk/ERA
Bud Clary Toyota Of Yakima
06.2013 - 01.2015
- Entered title and vehicle information into database.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Prepared tax and title documents to submit legal transfer work to DMV.
Accounting Specialist III/Accounts Payable/Payroll Specialist
International Paper
11.2000 - 10.2010
- Input financial data and produced reports.
- Supported month-end closing process by preparing journal entries, account reconciliations, and variance analysis reports.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Assisted auditors during annual audits, providing necessary documentation and addressing inquiries promptly.
Education
Business Certificate - Secretarial Business Classes
Yakima Business
Yakima, WA06.1983
High School Diploma -
Eisenhower High School
Yakima, WA06.1980
Skills
Deadline Management
Account Reconciliation
Staff Training and Development
Office Administration
Timeline
Business Office Manager
Hyatt Family Facilities
02.2022 - Current
Payroll Administrator
Hyatt Family Facilities
02.2022 - Current
Administrative Assistant & Business Office Manager
Fieldstone Memory Care
05.2020 - 02.2022
Office Manager
Professional Case Management
07.2017 - 01.2019
Finance Assistant
Central Washington RV
01.2015 - 07.2017
Title Clerk/ERA
Bud Clary Toyota Of Yakima
06.2013 - 01.2015
Accounting Specialist III/Accounts Payable/Payroll Specialist
International Paper
11.2000 - 10.2010
Business Certificate - Secretarial Business Classes
Yakima Business
High School Diploma -
Eisenhower High School