Michelle Koester
Henry Repeating Arms
Bruce
16
years of professional experience
Detail-oriented operator skilled in quality control and task delegation. Experienced in troubleshooting and training teams, dedicated to optimizing operations and delivering top-notch results.
Work History
CNC Machine Operator
3 Months- Operated CNC machines to produce precision parts, ensuring quality and adherence to specifications.
- Inspected finished parts by checking for defects to meet quality standards.
- Conducted routine maintenance on CNC equipment, enhancing operational efficiency and reducing downtime.
- Collaborated with team members to troubleshoot machine issues, fostering a cooperative work environment.
2nd Assistant Front End Manager
2 Years 3 Months- Assisted in managing front-end operations to ensure efficient customer service and store presentation.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring balanced transactions at end of shifts.
- Trained new staff on front-end procedures, enhancing team performance and service consistency.
- Assisted in training new cashiers on register operations and customer interaction protocols.
Director of Nutritional Services
3 Years 6 Months- Led development and implementation of nutritional programs aligning with dietary guidelines.
- Analyzed patient dietary needs to create individualized meal plans promoting health outcomes.
- Oversaw daily operations of food service department, ensuring compliance with health standards.
- Managed staff training initiatives to enhance team performance and service delivery.
- Collaborated with healthcare teams to integrate nutrition into patient care protocols effectively.
Library Director
6 Years- Developed and implemented library programs to enhance community engagement and literacy.
- Established partnerships with local organizations to expand outreach and educational offerings.
- Led staff training initiatives to improve service delivery and operational efficiency.
- Evaluated library services through user feedback, implementing changes for continuous improvement.
Sales Associate
4 Years 5 Months- Assisted customers with product selection and provided knowledgeable recommendations to enhance sales.
- Implemented merchandising strategies to optimize product displays and increase customer engagement.
- Trained new associates on customer service standards and operational procedures to ensure consistent performance.
- Maintained inventory accuracy through regular stock assessments and efficient restocking processes.
- Resolved customer inquiries and complaints effectively, fostering positive relationships and repeat business.
Education
High School Diploma
Skills
Quality control
Operational efficiency
Machine operation
Process improvement
Team leadership
Task delegation
Technical communication
Problem-solving skills
Listening skills
Timeline
CNC Machine Operator
Henry Repeating Arms
05.2026 - CurrentRead More
2nd Assistant Front End Manager
Menards
02.2024 - 05.2026Read More
Director of Nutritional Services
Philip Healthcare
04.2021 - 10.2024Read More
Library Director
Haakon County
06.2015 - 06.2021Read More
Sales Associate
Ingram Hardware
01.2011 - 06.2015Read More
Flambeau High School
High School Diploma
Read More