Michelle Kolb
Baltimore,Maryland
Summary
Outgoing International Scheduling Coordinator with experience overseeing multiple tasks and managing service appointments accordingly. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
14
14
years of professional experience
Work History
International Scheduling Coordinator
Smiths Detection
07.2018 - Current
- Speak with customers over the phone in order to schedule, remind and follow up on appointments
- Provides historical reference by utilizing filing and retrieval systems
- Maintain customer confidence and protects operations by keeping information confidential
- Completes requests by greeting customers on the telephone and answering or referring inquiries
- Maintain organization of files by managing performing data entry services
- Streamlined communication between departments for improved schedule adherence and reduced conflicts.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Create job records to manage workflow process.
- Monitor and adjust schedules as needed to accommodate changes or unexpected events.
Veterinary Technician
Companion Animal Care Center
09.2013 - 07.2018
- Interviewed clients to determine reason for visit and documented concerns
- Maintained accurate pharmacy records and controlled drug, anesthesia, fecal, and heartworm test logs
- Assisted veterinarian during medical and surgical procedures
- Collected and prepared specimens and samples for outside laboratory analysis
- Administer medications, vaccines, and treatments as instructed by veterinarian
- Educated caregivers and guardians on animal care, nutrition, medical conditions and disease management
- Positioned animals for diagnostic imaging such as x-rays
- Implanted subcutaneous identification microchips into animals
- Maintained daily progress records, surgery logs, x-ray logs, Drug Enforcement Administration logs and routine records
- Fed, walked and bathed animals
- Prepared estimates for care, and presented invoices and collected payment from clients.
Cashier
Salty Dog's Crab House Inc
05.2010 - 06.2017
- Trained new cashiers on procedures, customer service and sales techniques
- Received customer payments
- Greeted customers promptly
- Assisted customers in selecting items based on needs
- Created attractive displays to promote items
- Operated a cash register for cash, check and credit card transactions with
- Stocked and replenished merchandise according to store merchandising layouts
- Cleaned and organized the store, including the checkout desk and displays
- Answered customer telephone calls promptly and in an appropriate manner.
Customer Service Representative (seasonal)
Under Armour Global Headquarters
09.2015 - 01.2016
- Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information
- Described product to customers and accurately explained details and care of merchandise
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Recommended alternative items if product was out of stock
- Asked open-ended questions to assess customer needs.
Education
Associate of Arts: General Studies -
Community College of Baltimore County
Dundalk, MD01.2013
High School Diploma -
Sparrows Point High School
Sparrows Point, MD01.2010
Cosmetology -
Sollers Point Technical High School
Dundalk, MD01.2010
Skills
- Schedule Organization
- Program Organization
- Teamwork and Collaboration
- Documentation and Reporting
- Quality Assurance
- Strong Work Ethic
- Customer Service and Support
- Customer Service
- Scheduling and calendar management
- Service Scheduling
- Cross-Functional Collaboration
- Skilled in Genesys
Timeline
International Scheduling Coordinator
Smiths Detection
07.2018 - Current
Customer Service Representative (seasonal)
Under Armour Global Headquarters
09.2015 - 01.2016
Veterinary Technician
Companion Animal Care Center
09.2013 - 07.2018
Cashier
Salty Dog's Crab House Inc
05.2010 - 06.2017
Associate of Arts: General Studies -
Community College of Baltimore County
High School Diploma -
Sparrows Point High School
Cosmetology -
Sollers Point Technical High School