Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Konikow

Tacoma,WA

Summary

Professional hospitality support specialist with strong experience in fast-paced environments. Excel in assisting with bar operations, ensuring smooth service, and maintaining high standards of cleanliness and organization. Reliable team player with strong problem-solving skills and adaptability to changing demands. Skilled in customer interaction, inventory management, and maintaining welcoming atmosphere.

Overview

10
10
years of professional experience

Work History

Bartender/Assistant Shift Manager

Il Siciliano
08.2016 - 01.2022
  • Supported bartenders with essential tasks, resulting in more efficient bar operations.
  • Utilized strong multitasking skills to efficiently manage multiple priorities during peak hours without sacrificing quality or service standards.
  • Handled cash transactions accurately, maintaining proper accounting of sales figures.
  • Stocked and maintained bar inventory, ensuring adequate supplies for busy shifts.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Served high customer volumes during special events, nights, and weekends.

Bartender

The Sports Page
10.2011 - 07.2016
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

Education

Bachelor of Science - Dental Hygiene

Pierce College
Lakewood, WA
06-2025

Associate of Arts - Science

Pierce College
Lakewood, WA
06-2023

Skills

  • Cleaning and sanitation
  • Order taking
  • Drink presentation
  • Menu development
  • Salesmanship
  • Alcohol safety
  • Fast-paced environment
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail

Timeline

Bartender/Assistant Shift Manager

Il Siciliano
08.2016 - 01.2022

Bartender

The Sports Page
10.2011 - 07.2016

Bachelor of Science - Dental Hygiene

Pierce College

Associate of Arts - Science

Pierce College

Similar Profiles

CREATE PROFILE
Michelle Konikow