Summary
Overview
Work History
Education
Work Availability
Skills
Timeline
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Michelle Korob-Kurtiak

Administrative Professional
Altamonte Springs,FL

Summary

Empathetic individual with more than 2 years' working as a Group Facilitator for a LGBT organization. Highly polished and professional and promoting integrity and relationship-building talents.

Overview

20
20
years of professional experience

Work History

Transgender Services Facilitator

LGBT+Center Orlando
Orlando, FL
01.2019 - Current
  • Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program.
  • Planned and facilitated workshops in accordance with curricula, employing varied methods to maximize attendance.
  • Conceptualized long-term business requirements and collected input from management regarding process improvement plans.
  • Planned special events for program participants based on changing needs, times of year and availability.
  • Supported students and individuals with issues, liaising between participants, families and program executives about needs.

Systems Administration

Optum Technology
Orlando, FL
01.2013 - 12.2018
  • Conferred with manager on departmental policies and projects.
  • Worked with supervisors and management to maintain status reports and update information for client projects.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Maintained complex digital filing system for financial information.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.
  • Performed day-to-day LAN and WAN administration, maintenance and support.
  • Configured networks for smooth, reliable operation to meet business processes and objectives.
  • Interfaced with high-level client personnel, collecting performance feedback and integrating positive and negative evaluations into future IT policies.
  • Created remote service interaction scenario manuals, defining appropriate triage and response policies for common ticket types.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Constructed and maintained Virtual Local Area Network (VLAN).
  • Took over responsibilities of administrator during absence and filled in gaps around office.
  • Monitored stability of network and wireless services to deliver comprehensive stability.
  • Maintained network hardware and software and monitored network to support network availability to end users.
  • Planned, coordinated and implemented network security measures.
  • Provided on-call support for network engineering duties.

Senior Field Service Technician

Computer Consultants And Merchants
Orlando, FL
01.2001 - 01.2013
  • Diagnosed errors and determined proper solutions.
  • Properly completed work reports for each field visit.
  • Performed annual service visits and completed preventative maintenance on all systems.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
  • Interacted with all necessary partners including vendors, upper management and peers.
  • Managed all on-site and off-site installation, repair, maintenance and test tasks.
  • Operated all hand tools and power equipment according to company safety procedures.
  • Reviewed all aspects of job upon completion to alleviate equipment failure and prevent callbacks.
  • Provided telephone support to customers by determining cause of issue and explaining most effective solution.
  • Produced extensive service reports.
  • Discussed and recommended service options with customers and explained costs involved.
  • Safely operated company to travel to service sites.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
  • Positively engaged with customers and maintained professional appearance at all times as company representative.
  • Reviewed technical documentation to complete equipment maintenance and repair.

Education

Associate of Science - Electronics And Computer Technology

Tampa Technological Institute
Tampa, Florida

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

Collaboration

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Timeline

Transgender Services Facilitator

LGBT+Center Orlando
01.2019 - Current

Systems Administration

Optum Technology
01.2013 - 12.2018

Senior Field Service Technician

Computer Consultants And Merchants
01.2001 - 01.2013

Associate of Science - Electronics And Computer Technology

Tampa Technological Institute

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Michelle Korob-KurtiakAdministrative Professional