Michelle Korob-Kurtiak
Administrative Professional
Altamonte Springs,FL
Summary
Empathetic individual with more than 2 years' working as a Group Facilitator for a LGBT organization. Highly polished and professional and promoting integrity and relationship-building talents.
Overview
20
20
years of professional experience
Work History
Transgender Services Facilitator
LGBT+Center Orlando
Orlando, FL
01.2019 - Current
- Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program.
- Planned and facilitated workshops in accordance with curricula, employing varied methods to maximize attendance.
- Conceptualized long-term business requirements and collected input from management regarding process improvement plans.
- Planned special events for program participants based on changing needs, times of year and availability.
- Supported students and individuals with issues, liaising between participants, families and program executives about needs.
Systems Administration
Optum Technology
Orlando, FL
01.2013 - 12.2018
- Conferred with manager on departmental policies and projects.
- Worked with supervisors and management to maintain status reports and update information for client projects.
- Handled client correspondence and tracked records to foster office efficiency.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Maintained complex digital filing system for financial information.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Arranged rapid office equipment repair and maintenance with vendors.
- Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Configured networks for smooth, reliable operation to meet business processes and objectives.
- Interfaced with high-level client personnel, collecting performance feedback and integrating positive and negative evaluations into future IT policies.
- Created remote service interaction scenario manuals, defining appropriate triage and response policies for common ticket types.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Constructed and maintained Virtual Local Area Network (VLAN).
- Took over responsibilities of administrator during absence and filled in gaps around office.
- Monitored stability of network and wireless services to deliver comprehensive stability.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Planned, coordinated and implemented network security measures.
- Provided on-call support for network engineering duties.
Senior Field Service Technician
Computer Consultants And Merchants
Orlando, FL
01.2001 - 01.2013
- Diagnosed errors and determined proper solutions.
- Properly completed work reports for each field visit.
- Performed annual service visits and completed preventative maintenance on all systems.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
- Interacted with all necessary partners including vendors, upper management and peers.
- Managed all on-site and off-site installation, repair, maintenance and test tasks.
- Operated all hand tools and power equipment according to company safety procedures.
- Reviewed all aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Provided telephone support to customers by determining cause of issue and explaining most effective solution.
- Produced extensive service reports.
- Discussed and recommended service options with customers and explained costs involved.
- Safely operated company to travel to service sites.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
- Positively engaged with customers and maintained professional appearance at all times as company representative.
- Reviewed technical documentation to complete equipment maintenance and repair.
Education
Associate of Science - Electronics And Computer Technology
Tampa Technological Institute
Tampa, FloridaWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Collaboration
Flexible & Adaptable
Interpersonal Communication
Teamwork
Supervision
Adaptability
Reading comprehension
Written Communication
Customer service
Responsible
Good telephone etiquette
Data management
Good listening skills
Planning and Coordination
Timeline
Transgender Services Facilitator
LGBT+Center Orlando
01.2019 - Current
Systems Administration
Optum Technology
01.2013 - 12.2018
Senior Field Service Technician
Computer Consultants And Merchants
01.2001 - 01.2013
Associate of Science - Electronics And Computer Technology
Tampa Technological Institute