Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Kosa

Latham,New York

Summary

Accomplished professional with a Master’s degree in Clinical Nutrition and a Bachelor’s degree in Business Administration, bringing over 16 years of experience as the owner and operator of a successful small business. Proven expertise in managing all aspects of small business operations, including menu development, cost control, and customer service. Known for a collaborative and approachable personality that fosters positive relationships with colleagues and clients alike. Proficient in various computer programs, coupled with excellent time management and organizational skills. Committed to nurturing long-term client relationships and dedicated to creating new connections with potential clientele.

Business professional prepared for leadership role with extensive experience in managing operations and driving business success. Proven track record of effectively overseeing daily operations, implementing strategic plans, and optimizing resources. Highly focused on team collaboration and achieving results, with reputation for reliability and adaptability. Expertise in financial management, staff development, and customer relations.

Overview

28
28
years of professional experience

Work History

Owner/Operator

The Corner Deli
06.2009 - 08.2025
  • Ability to develop long-term objectives and strategies to drive business growth.
  • Expertise in budgeting, forecasting, cash flow management, and financial analysis.
  • Skills in streamlining processes to enhance productivity and cost-effectiveness.
  • Knowledge of market research, branding, digital marketing, and sales strategies to attract and retain customers.
  • Experience in recruiting, training, and managing staff to create an engaged and efficient workforce.
  • Commitment to providing exceptional service and addressing customer needs.
  • Ability to build and maintain strong relationships with clients, vendors, and the community.
  • Familiar with relevant software and tools (e.g., CRM systems, accounting software, e-commerce platforms).
  • Understanding of sourcing, inventory management, and logistics.
  • Ability to pivot quickly in response to changing market conditions or customer preferences.
  • Commitment to staying updated on industry trends, best practices and new technologies.

General Manager

The Barnsider Restaurant
06.1997 - 06.2009
  • Ability to set and communicate a clear vision for the team.
  • Inspire and encourage team members to achieve their best.
  • Demonstrated ability to understand team members' concerns and feedback.
  • Effectively convey information and directives to staff.
  • Navigate and resolve conflicts among team members efficiently.
  • Conduct performance reviews and set goals for professional growth.
  • Foster a collaborative team environment and encourage teamwork.
  • Prioritize tasks effectively to manage staff schedules and workloads.
  • Establish clear, measurable goals and objectives for the team.
  • Optimize the use of resources to achieve team goals.
  • Adjust to changing circumstances and guide the team through transitions.
  • Effectively manage staff during high-pressure situations.
  • Proficient in using project management software and HR tools.
  • Use performance metrics to make informed decisions about staffing and management.
  • Understand and respond to team members' emotions and needs.

Education

Master of Science - Clinical Nutrition

Sonoran University of Health Sciences
Tempe, AZ
06.2023

Bachelor of Science - Business Administration, Minor in Marketing

College of Saint Rose
Albany, New York
08.2001

Skills

  • Comprehensive documentation skills
  • Client relationship management
  • Recruitment expertise
  • Comprehensive business strategy development
  • Employee training
  • Proficient in sales negotiations
  • Team leadership
  • Inventory control
  • Goal-oriented planning
  • Budget and financial forecasting
  • Customer relationship development

Timeline

Owner/Operator

The Corner Deli
06.2009 - 08.2025

General Manager

The Barnsider Restaurant
06.1997 - 06.2009

Master of Science - Clinical Nutrition

Sonoran University of Health Sciences

Bachelor of Science - Business Administration, Minor in Marketing

College of Saint Rose
Michelle Kosa