Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Michelle Kotke

Michelle Kotke

Fort Lupton,CO

Summary

Dependable and energetic professional with over 19 years of administrative and supervising experience in package operations, as well as over 10 years of medical office experience. Skilled in office management, customer/patient interaction, and data processing. Committed to enhancing customer satisfaction and streamlining operational workflows. Dedicated employee with a strong work ethic, and communication skills.

Overview

2026
2026
years of professional experience

Work History

Package Center Supervisor

UPS
Boulder, Colorado
05.2006 - Current
  • Coordinate scheduling for package pickups and deliveries.
  • Review employee timecards for accuracy before submitting them to payroll.
  • Manage customer relations by responding to inquiries and complaints about packages in transit or delivered incorrectly, with professionalism, courtesy, and helping to resolve the issue.
  • Answer phones, and operate computer systems for data processing and management tasks.
  • Manage communication between drivers and clients to ensure timely updates.
  • Respond to emergency situations by reallocating resources as needed.

Certified Medical Assistant/Receptionist Administrator

Rose Health Care Centers
Denver, Colorado
  • Assisted healthcare providers with patient examinations and procedures.
  • Recorded patient medical histories and vital signs accurately.
  • Managed appointment scheduling and patient check-in processes efficiently.
  • Utilized electronic health record systems for accurate patient documentation daily.
  • Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
  • Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
  • Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Conducted diagnostic tests such as EKGs, X-rays, and drawing blood.
  • Scheduled appointments for patients via phone and in person.
  • Answered patient calls promptly and directed inquiries to the appropriate department when needed.
  • Collected urine samples from patients for drug screens or pregnancy tests when necessary.
  • Prepared specimens for laboratory testing and performed routine laboratory tests.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
  • Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.

Medical Receptionist

North Denver Medical Clinic
Denver, Colorado
  • Greeted patients and scheduled appointments efficiently at North Denver Medical Clinic.
  • Verified insurance information and collected patient co-pays accurately.
  • Assisted healthcare providers by preparing patient charts for daily appointments.
  • Answered phone calls and responded to patient inquiries promptly and courteously.
  • Coordinated referral processes between departments within the clinic seamlessly.
  • Checked patients in and out for appointments and collected co-payments.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.

Education

Certified - Medical Assistant

Parks Jr College
Thornton, CO

Some College (No Degree) -

University of Colorado At Boulder
Boulder, CO

Skills

  • Courteous and professional customer relations
  • Data entry accuracy, maintain patient files
  • Handle multi-line phone systems
  • Effective communication, professional phone etiquette
  • Attention to detail, organized, competent problem solver
  • Time management skills and multitasking
  • Warm, friendly, and genuinely enjoy people
  • Microsoft office, typing and 10-key skills
  • Xcel, Word, Power Point, Teams, Zoom
  • ICD-9, HIPPA regulations, and insurance billing experience
  • Collect patient payments and manage payments

Affiliations

  • Traveled to Mexico, Hungary, Romania
  • Worked in orphanages in Juarez, Mexico and Romania; taught English to high school students in Hungary

Timeline

Package Center Supervisor

UPS
05.2006 - Current

Certified Medical Assistant/Receptionist Administrator

Rose Health Care Centers

Medical Receptionist

North Denver Medical Clinic

Certified - Medical Assistant

Parks Jr College

Some College (No Degree) -

University of Colorado At Boulder

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