Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Kougher

Neeses,SC

Summary

Experienced with patient care and clinical procedures in fast-paced healthcare setting. Utilizes clinical and administrative skills to enhance efficiency and patient satisfaction. Knowledge of effective patient communication and meticulous record-keeping.

Overview

9
9
years of professional experience

Work History

Certified Medical Assistant (AAMA)

PRISMA Health
08.2017 - 03.2022
  • Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
  • Reduced errors in claims submissions through meticulous attention to detail and thorough review processes.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Maintained accurate patient records by diligently updating databases and following strict documentation guidelines.
  • Maintained a clean and safe work environment.
  • Oriented and trained new staff on proper procedures and policies.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Medical Claims Specialist

VBO Associates
06.2016 - 08.2017
  • Maintained detailed knowledge of company policies and procedures, resulting in an increase in accuracy and efficiency of company operations.
  • Gave consistent and friendly service that resulted in greater customer retention.
  • Created an Excel spreadsheet to track the job status for each employee in the department.
  • Improved claim processing efficiency by streamlining workflows and implementing best practices.
  • Expedited claim resolution times with proactive communication between patients, providers, and insurance companies.
  • Developed strong relationships with healthcare providers to facilitate efficient information exchange regarding patient eligibility and benefits coverage.
  • Effectively resolved claim disputes by conducting thorough investigations and presenting findings to stakeholders clearly and concisely.
  • Monitored outstanding accounts receivable balances for trends that could indicate payer issues or potential collection problems.
  • Submitted electronic/paper claims documentation for timely filing.
  • Uphold client privacy by removing all identifying information prior to any communication with a client.

Shift Leader/Cashier

Speedway LLC
04.2013 - 08.2016
  • Attended and chaired several board meetings and 4 executive committee meetings, leading to the adoption of an action plan by the board
  • Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of 75% annually
  • Provided customer service and was involved in training 2-3 new team members each month
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Continually updated a leadership resume and honed skills by participating in various management trainings

Senior Lead

Palmetto State Armory Llc
08.2015 - 06.2016
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Streamlined communication between sales associates and retail support teams, resulting in a more cohesive work environment.
  • Mentored junior cashiers to foster their professional growth within the company''s retail environment.
  • Assisted with retail sales, recommending suitable products based on individual weapon needs and preferences.

Education

Medical Assisting

ECPI
Columbia, SC

Skills

  • Document analysis
  • Excel proficiency
  • Proficient in Microsoft Word
  • Leadership
  • Computer skills
  • Adaptability
  • HIPAA compliance
  • Medical terminology
  • Patient care
  • Electronic health records
  • Patient documentation
  • Medical records management
  • Medical billing and coding
  • Time management
  • Multitasking and organization
  • Strong focus on accuracy
  • Verbal and written communication
  • Patient education

Timeline

Certified Medical Assistant (AAMA)

PRISMA Health
08.2017 - 03.2022

Medical Claims Specialist

VBO Associates
06.2016 - 08.2017

Senior Lead

Palmetto State Armory Llc
08.2015 - 06.2016

Shift Leader/Cashier

Speedway LLC
04.2013 - 08.2016

Medical Assisting

ECPI

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Michelle Kougher