Michelle Kramer
Conroe,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
Work History
Office Manager
Nesloney Dental Studio
09.2021 - Current
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Implemented all protocols for start up practice
- Manage marketing for the practice
- Answered questions over phone and in-person regarding billing, scheduling and treatment.
- Explained insurance benefits, fees and procedures to patients.
- Submitted claims to insurance companies on same day as patient treatment.
- Write any necessary dental claims appeals
Front Office Manager
Dental Designs
09.2019 - 10.2021
- Answered questions over phone and in-person regarding billing, scheduling and treatment.
- Explained insurance benefits, fees and procedures to patients.
- Submitted claims to insurance companies on same day as patient treatment.
Financial Coordinator
Stephens And Gatewood
05.2018 - 07.2019
- Answered questions over phone and in-person regarding billing, scheduling and treatment.
- Explained insurance benefits, fees and procedures to patients.
- Submitted claims to insurance companies on same day as patient treatment.
Dental Office Manager
Carrie Muzny Dds
05.2014 - 05.2018
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Supervised and led team of dental hygienists and support staff of 20 people.
- Recruited, hired and developed office teams to offer best-in-class patient care.
Front Office Manager
Derek Scott Dds
06.2010 - 02.2014
- Answered questions over phone and in-person regarding billing, scheduling and treatment.
- Explained insurance benefits, fees and procedures to patients.
- Submitted claims to insurance companies on same day as patient treatment.
- Wrote Dental Appeals when necessary
Front Office Assistant
Klein Crossing Dental
08.2007 - 06.2010
- Answered questions over phone and in-person regarding billing, scheduling and treatment.
- Explained insurance benefits, fees and procedures to patients.
Dental Assistant
Comfort Dental Excellence
06.2003 - 08.2007
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Prepared patient x-rays and images for dentist review.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
Education
High School Diploma -
Klein Oak High School
Spring, TX05.1998
Skills
- Dental Insurance Benefits Verification
- Extensive knowledge of Dental Billing and Claims
- Proficient in Dentrix, Open Dental, EagleSoft, PraticeWorks
- Payment Collection
- Customer Service
- Team Supervision
- Accounts Receivable
- Financial Forecasting
- Writing Dental Appeals
- Multi Doctor Appointment Scheduling
- Staff Training
- Versed in both In Network and Out of Network Billing
Timeline
Office Manager
Nesloney Dental Studio
09.2021 - Current
Front Office Manager
Dental Designs
09.2019 - 10.2021
Financial Coordinator
Stephens And Gatewood
05.2018 - 07.2019
Dental Office Manager
Carrie Muzny Dds
05.2014 - 05.2018
Front Office Manager
Derek Scott Dds
06.2010 - 02.2014
Front Office Assistant
Klein Crossing Dental
08.2007 - 06.2010
Dental Assistant
Comfort Dental Excellence
06.2003 - 08.2007
High School Diploma -
Klein Oak High School