Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Michelle Krantz

Lebanon,Oregon

Summary

Dynamic leader with proven expertise in employee training and quality control honed at Oregon BBQ Company. Excelled in coaching, mentoring, and boosting team efficiency, ensuring high-quality standards. Skilled in complaint resolution and attention to detail, achieving significant improvements in customer satisfaction and operational excellence.

Boosted customer loyalty and enhanced sales by keeping team members efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Team Lead

Oregon BBQ Company
06.2022 - 11.2024
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Frequently inspected production area to verify proper equipment operation.
  • Took cash and credit card payments via phone and in person.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • I successfully maintained a high level of proficiency and accuracy while serving over 100 customers a day.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
  • Supervised food presentation and plating to enhance visual appeal.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Cashier

US Market
01.2022 - 06.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Built relationships with customers to encourage repeat business.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Used POS system to enter orders, process payments and issue receipts.
  • Set up new sales displays each week with fresh merchandise.

Education

High School Diploma -

McNary High
Keizer, OR
06-2024

Skills

  • Work assignment delegation
  • Complaint resolution
  • Quality control
  • Task delegation
  • Employee engagement
  • Coaching and mentoring
  • Employee training
  • Attention to detail

Certification


  • ServSafe Food Handler Certification - National Restaurant Association.

Interests

  • Photography
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Crafting and DIY Projects
  • Drawing and Painting
  • Stand-up Paddleboarding (SUP)
  • I participate in a variety of outdoor recreational activities
  • Gardening
  • Regularly practice mindfulness and meditation for overall wellness

Timeline

Team Lead

Oregon BBQ Company
06.2022 - 11.2024

Cashier

US Market
01.2022 - 06.2022

High School Diploma -

McNary High

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Michelle Krantz