Michelle Kreamer

Audit all university travel transactions in any way the travel was paid to ensure compliance with the State and University policies and procedures including PPM‐49. Verify that information is completed within the Travel and Expense Module of Banner and documentation is present and valid regarding travel pre‐approvals, travel advance requests, travel expense reimbursements reports, and any other forms or information necessary to determine the compliance of travel transactions. Track travel advances that are received prior to travel; assist employees to reconcile travel advances and verify reimbursements. Communicate with employees as to procedures, discrepancies, information requests, follow‐up and any other travel‐related issues until resolved; Monitored and maintained accurate records and Banner transactions to ensure effective coordination of travel for the University. Assist in the audit of the LaCarte card transactions or statements to assure that the charges are distributed to the applicable Fund‐Organization‐Accounts. Assist in ensuring the travel privileges are closed for terminated employees and the reconciliation of the final travel requests. Assist with training of university staff on travel regulations and in compliance with state requirements for training. Prepare monthly, quarterly, semi‐annual and annual reports. Prepare documents for imaging, copying documents upon requests for internal and external auditors or for public records requests. Provide customer support for staff and faculty in regard to travel. Work with employees and vendors to resolve travel issues as needed. Assist in the functional support of the Banner Travel and Expense module to include training of users

Reviewed compliance cases for policy adherence, documentation accuracy, and required follow-up actions.

Monitored university policies and procedures to support consistent regulatory alignment across departments.

Prepared compliance reports, summaries, and records for internal review and audit readiness.

• Scheduled appointments, meetings, and office calendars to support daily departmental operations.
• Coordinated resident correspondence, calls, and email inquiries using professional customer service standards.
• Processed housing applications, assignments, and room change paperwork with consistent accuracy.
• Maintained confidential student records, files, and documentation in compliance with university procedures.

• Assisted students with career center sign-up.
• Assisted with biannual career fairs for students and alumni.
• Prepared reports, spreadsheets, and correspondence using Microsoft Office applications.
• Improved office workflow by organizing records, streamlining filing systems, and supporting administrative priorities.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

• Coordinated front desk operations, including mail distribution, key control, and package tracking.
• Managed housing correspondence, answering phones, emails, and visitor questions with accurate, timely support.
• Scheduled meetings, appointments, and housing events for staff and student leadership.