Michelle Kressin
Weston,WI
Summary
Hardworking and focused office professional offering excellent communication, planning and prioritization abilities.
Skilled at managing high-volume workloads in rapidly changing environments.
Exceptional detail-oriented skills with expertise in streamlining workflow, problem solving and managing daily office functions.
Dedicated to maximizing customer satisfaction and exceeding business objectives with an organized approach and strong multitasking abilities.
Authorized to work in the US for any employer
Overview
7
7
years of professional experience
1
1
Certification
Work History
Inpatient Medical Coding Specialist
Surgical Associates-Wausau, WI
Wausau, WI
02.2023 - Current
- Maintain comprehensive understanding of coding rules and guidelines to facilitate ongoing communication and policies with coworkers
- Staying current with government regulations, protocols, and third-party requirements in reference to coding principles
- Maintain a thorough understanding of anatomy and physiology, medical terminology, disease processes and surgical techniques
- Analyze inpatient and operative documentation to ensure that the level of services and acuity of conditions are accurately reflected in the medical record and manually update them with medical codes
- Facilitate communications with insurance companies when claims are denied
- Gathering documentation to validate coding choices and argue against any wrongfully denied claims
- Specialized in Inpatient Trauma Surgery Coding/ Inpatient Vascular Coding/ and Inpatient General Surgery
- Level 2 Inpatient Coding
- Working knowledge of ICD-10 diagnosis codes and CPT codes using abstraction coding.
Billing Specialist
Bell Ambulance-Pewaukee, WI
Pewaukee, WI
03.2021 - 02.2023
- Establish and maintain security of demographic and personal information to ensure patient confidentiality on an ongoing basis
- Review patient records for accuracy, supply any missing information and ensure compliance with company policy and government regulations
- Generate revenue by working with patients to establish payment schedules for late accounts, collecting co-pays, and full payments on active accounts
- Verify insurance coverage and obtain authorizations through the correct insurance company
- Troubleshoot and solve problems that arise within the billing process, efficiently and effectively.
Executive Administrative Assistant
Panera Bread-Tampa, FL
Tampa, FL
01.2020 - 03.2020
- Oversaw 30 cafes in Tampa Bay area, acted as an intermediary between the company and customers, by responding to 50-75 emails per day and other correspondences about the customers concerns and feedback, regarding the operation and quality of food to enhance business processes
- Acted as Donation Coordinator for all cafes in organizing and executing food donations for 20-35 local charities per month
- Prepared documents, reports, and budgets using excel for executives and every area director overseeing the Tampa cafes
- Maintained administrative support to eight executives and six area directors.
Legal Receptionist/Secretary
Smith Bigman Brock-Daytona Beach, FL
Daytona Beach, FL
05.2018 - 12.2019
- Effectively navigated Florida clerk and court; along with judicial websites to deduce what correspondence from the courts, goes to which attorney
- Conducted daily accounting on all operating and trust accounts
- Sorted and organized all incoming/outgoing mail and packages for staff and management, maintaining postage meter and coordinating with delivery and courier services
- Answered and directed 80-120 calls per day, using multi-line switchboard
- Scheduled appointments for nine attorneys and administrative staff.
Medical Receptionist
Daytona Eye Center-Daytona Beach, FL
Daytona Beach, FL
04.2017 - 05.2018
- Enhanced office efficiency by handling 75-150 callers per day, with 40-60 patients; along-side walk-in appointments
- Scheduled, rescheduled and verified appointments for patients using computer programs and registration systems for routine and complex appointments
- Checked eligibility and benefits for patients' insurance while providing clarity and customer service on coverage and co-pays
- Maintained Alphabetical Paper Record System
- Created new, pulled, filed back, and organized all the patients records for the day.
Education
Certification - Medical Billing & Coding
U.S. Career Institute
Fort Collins, CO08.2022
High School Diploma -
Southwest Highschool
Skills
- Multiple phone lines and switchboard proficiency
- 50 WPM typing speed
- Filing and data entry
- Schedule management
- MS Office and Excel
- Medical Records
- Insurance Verification
- Medical Receptionist
- Critical thinking
- ICD-10
- Epic Software (1 year)
- Time management
- Medical terminology
- Microsoft Word
- EMR systems
- HCPCS
Certification
Medical Coding & Billing Certification
Timeline
Inpatient Medical Coding Specialist
Surgical Associates-Wausau, WI
02.2023 - Current
Billing Specialist
Bell Ambulance-Pewaukee, WI
03.2021 - 02.2023
Executive Administrative Assistant
Panera Bread-Tampa, FL
01.2020 - 03.2020
Legal Receptionist/Secretary
Smith Bigman Brock-Daytona Beach, FL
05.2018 - 12.2019
Medical Receptionist
Daytona Eye Center-Daytona Beach, FL
04.2017 - 05.2018
Certification - Medical Billing & Coding
U.S. Career Institute
High School Diploma -
Southwest Highschool
Medical Coding & Billing Certification
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