Michelle Krueger
Maricopa,AZ
Summary
Results-oriented Quality Inspection Manager with expertise in compliance management and technical troubleshooting. Developed inspection procedures and drove process enhancements that improved quality and operational efficiency. Experienced in managing inspection teams and implementing quality control processes while ensuring compliance with industry standards. Analytical and problem-solving skills facilitate continuous improvement and drive efficiency gains.
Overview
1
1
Certification
33
33
years of professional experience
Work History
Quality Inspection Manager
L&W Machine Co.
PHOENIX, Arizona
07.2024 - Current
- Led efforts to improve overall product quality through continuous improvement strategies.
- Assisted in developing detailed inspection procedures for various manufacturing steps.
- Worked with production teams to resolve quality issues quickly.
- Supported staff training on inspection methods and quality control practices.
- Maintained inspection records and compliance reports for regulatory review.
- Identified continuous improvement opportunities that enhanced product reliability.
- Reviewed test results for incoming materials, in-process products, and finished goods against set criteria.
- Implemented preventive maintenance plans to lower risk of future defects and nonconformances.
- Investigated customer complaints about product defects and nonconformance issues.
- Provided technical support while troubleshooting product quality and process effectiveness issues.
- Performed statistical analysis on process data to identify trends and product or process nonconformities.
- Created inspection summary reports and shared findings with management team members.
- Analyzed production quality issues and identified root causes.
- Supervised and guided inspectors, technicians, and other staff.
- Monitored product trends and recommended process changes.
- Compiled data on quality issues and vulnerabilities; reported findings with actionable improvement suggestions.
- Facilitated quality reviews with senior management, delivering insights and recommendations for targeted quality improvements.
Account Manager
L&W Machine Co.
Phoenix, Arizona
05.2014 - Current
- Managed client accounts to enhance satisfaction and retention.
- Resolved client issues promptly to maintain high service standards.
- Addressed customer complaints quickly to ensure satisfaction.
- Served as primary contact for client concerns and needs.
- Built solid relationships with key stakeholders and decision-makers.
- Trained and supported junior account managers to strengthen team performance.
- Assisted with contract negotiations to support long-term partnerships.
- Negotiated client contracts to support stronger profitability.
- Deescalated challenging customer conversations by providing alternative solutions.
- Delivered product training and support to clients to improve product understanding and use.
- Maintained strong knowledge of industry trends, competitors, and market conditions to guide clients.
- Used strong verbal communication to engage customers and identify needs and requirements.
- Provided technical support to customers when needed.
- Tracked account receivables for assigned accounts to support timely payments and reduce bad debts.
- Managed several accounts at once while meeting deadlines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Represented the company at trade shows and conferences.
- Created reports outlining results of quality assurance inspections.
- Conducted first article inspections based on customer specifications.
- Confirmed accuracy of first article inspection reports to uphold quality standards.
- Used problem-solving skills with difficult customers.
- Monitored and validated procurement plans alongside inventory levels.
- Reviewed vendor proposals regularly to support cost effectiveness.
- Implemented policies and procedures for effective purchasing process management
- Coordinated with logistics to support timely delivery of purchased items.
- Used ERP systems for efficient purchasing process management.
- Analyzed supplier pricing trends to secure better deals and support cost control.
- Monitored and forecasted upcoming demand levels to maintain optimal inventory levels.
- Identified dead inventory and created solutions for excess liquidation through creative inventory management.
- Coordinated importation of items via ocean and air.
- Built relationships with key vendors for efficient procurement operations.
- Negotiated vendor contracts to secure best prices for goods and services.
- Checked purchase orders thoroughly for correct pricing, payment terms, and delivery schedules.
- Sourced new vendors for purchasing needs.
- Collected quotes from suppliers to identify cost-effective purchasing options.
- Researched new sources for supplies, materials, and services to reduce costs and improve efficiency.
- Identified cost savings through supplier consolidation and alternative sourcing methods.
- Helped resolve supplier disputes involving defective merchandise or late deliveries.
- Completed regular vendor performance reviews to verify quality standards.
- Monitored inventory levels to support production needs.
- Managed purchasing processes for raw materials and inventory replenishment.
- Created detailed specifications for requested items before issuing purchase orders.
- Maintained accurate records of customer interactions in an ERP system.
- Confirmed accuracy of first article inspection reports to uphold quality standards.
- Created reports outlining results of quality assurance inspections.
- Conducted first article inspections based on customer specifications.
Correction Officer
Arizona Department of Corrections
Florence, Arizona
05.2010 - 03.2014
- Supervised inmate activities to ensure safety and security of the facility.
- Checked inmate living areas and searched for contraband items.
- Enforced institutional rules and regulations to support inmate compliance.
- Prepared comprehensive incident and behavior reports for management review to inform decision-making.
- Fostered positive interactions with inmates to enhance rehabilitation efforts.
- Documented all activities and incidents occurring during each shift for accurate record-keeping.
- Notified inmates and visitors of rules, safety procedures, and security responsibilities.
- Maintained accurate inmate head counts each day.
Quality Control Inspection Supervisor
L & W Machine Co.
Phoenix, Arizona
10.2008 - 05.2010
- Supervised quality control inspections for manufactured components and assemblies.
- Documented nonconformities and recommended resolution techniques to enhance product quality and customer satisfaction.
- Investigated customer complaints about product defects, leading to identification of root causes and corrective measures.
- Reviewed customer complaints and worked with production staff to identify corrective actions.
- Developed and tracked metrics to assess performance against quality objectives, facilitating informed decision-making.
- Collaborated with vendors to ensure high-quality raw material deliveries.
- Interpreted technical drawings, blueprints, and schematics when performing inspections.
- Analyzed plans, specifications and blueprints to understand product requirements.
CNC Machine Operator / 1st pc Inspector
Mantel Machine Products
Menomonee Falls, Wisconsin
06.1993 - 06.2006
- Operated CNC machines to manufacture precision parts, contributing to timely delivery and customer satisfaction.
- Operated CNC manual machines to fabricate precision parts and components.
- Interpreted engineering drawings and specifications to ensure accuracy in production.
- Kept parts within close tolerances of design standards to maintain optimal quality.
- Followed optimum cleaning procedures to keep machines, tooling and parts free of build-up and avoid excess wear.
- Inspected machinery parts for defects, ensuring adherence to quality standards and minimizing rework.
- Conducted detailed assessments of finished products prior to shipment.
- Documented inspection results and reported findings to management daily.
- Utilized measuring tools and equipment to verify product specifications accurately.
- Maintained inspection records to support audits and compliance requirements.
- Rejected non-conforming products and materials, maintaining quality assurance and compliance with specifications.
- Analyzed data collected during inspections to ensure accuracy and consistency.
- Performed visual and NDT inspections using established tools to identify defects.
- Participated in internal audits to evaluate the effectiveness of current quality control measures.
Education
High School Diploma -
Mayville High School
Mayville, WI01-1996
Skills
- Quality assurance practices
- Inspection techniques
- Documentation for QA processes
- Compliance with ISO standards
- Projects for quality enhancement
- Statistical evaluations
- Analysis of root causes
- Troubleshooting technical issues
- Proficiency in data analysis
- Enhancement of process efficiency
- Development of systems and processes
- Management of customer relationships
- Oversight of compliance regulations
- Compliance management
Certification
- Completed GD&T Training online through Mitutoyo
Timeline
Quality Inspection Manager
L&W Machine Co.
07.2024 - Current
Account Manager
L&W Machine Co.
05.2014 - Current
Correction Officer
Arizona Department of Corrections
05.2010 - 03.2014
Quality Control Inspection Supervisor
L & W Machine Co.
10.2008 - 05.2010
CNC Machine Operator / 1st pc Inspector
Mantel Machine Products
06.1993 - 06.2006
High School Diploma -
Mayville High School