Michelle Kruntorad
Sioux Falls,SD
Summary
Dynamic Sales Associate with a proven track record at Dollar Tree Distribution Center, excelling in customer service and relationship building. Recognized for boosting customer satisfaction and achieving sales goals through effective upselling techniques and teamwork. Reliable and adaptable, I thrive in fast-paced environments while maintaining a professional demeanor.
Overview
14
14
years of professional experience
Work History
Sales Associate
Dollar Tree Distribution Center
08.2023 - 12.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated cash register efficiently, processing transactions accurately and quickly.
- Maintained organized merchandise displays to optimize product visibility and accessibility.
- Collaborated with team members to restock shelves, ensuring inventory levels met store demands.
- Participated in training new associates on company policies and customer service standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Lead Teacher
Discovery Learning Center
10.2018 - 04.2021
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Fostered a positive classroom environment that encouraged student participation and collaboration.
- Monitored student progress through regular assessments and provided constructive feedback.
Sales Associate
Oriental Trading Company
10.2012 - 03.2013
- Conducted regular inventory checks to identify stock discrepancies and assist in inventory control efforts.
- Provided feedback on customer preferences to improve product offerings and store layout.
- Ensured compliance with safety protocols while handling products in warehouse environment.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Collaborated with team members to achieve monthly sales targets.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
Service Technician
Cox Communications
08.2009 - 11.2009
- Diagnosed and repaired customer equipment, ensuring optimal performance and customer satisfaction.
- Installed and configured communication services, enhancing connectivity for residential clients.
- Conducted routine maintenance on systems, preventing service interruptions and improving reliability.
- Collaborated with team members to troubleshoot complex technical issues, fostering efficient problem resolution.
- Documented service visits and repair actions using company software for accurate record-keeping and reporting.
- Adhered to safety protocols while performing installations, ensuring compliance with industry standards.
- Explained diagnostic findings to customers and outlined repair or service options.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Evaluated systems according to predetermined checklist and noted issues.
- Established strong relationships with vendors, facilitating the procurement of high-quality parts at competitive prices.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Minimized return service calls, ensuring thorough and accurate service on first visit.
Education
Bellevue East
Bellevue, NE05.2004
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Client service
- Conflict resolution
- Sales expertise
- Product sales
- Customer needs assessment
- Complex Problem-solving
- Sales strategies
- Upselling
- Professional demeanor
- Adapt to diverse groups
- Guest relations
- Sales training
- Building rapport
- Merchandise display
- Product recommendations
- Sales goals attainment
Timeline
Sales Associate
Dollar Tree Distribution Center
08.2023 - 12.2023
Lead Teacher
Discovery Learning Center
10.2018 - 04.2021
Sales Associate
Oriental Trading Company
10.2012 - 03.2013
Service Technician
Cox Communications
08.2009 - 11.2009
Bellevue East
Similar Profiles
Landon LambertLandon Lambert
Fault Chaser at Dollar Tree Distribution CenterFault Chaser at Dollar Tree Distribution Center
Caleb FreemanCaleb Freeman
Warehouse Operations Associate at Dollar Tree Distribution CenterWarehouse Operations Associate at Dollar Tree Distribution Center
DAQUAN OWENSDAQUAN OWENS
Warehouse Order Selector at Dollar Tree Distribution CenterWarehouse Order Selector at Dollar Tree Distribution Center
Kasia WardKasia Ward
Warehouse Checker at Dollar Tree Distribution CenterWarehouse Checker at Dollar Tree Distribution Center
Noah StoebnerNoah Stoebner
Residential Sales Associate at Midcontinent CommunicationsResidential Sales Associate at Midcontinent Communications