Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Michelle Kuo

Houston,USA

Summary

With five years in the medical field under my belt, I have extensive experience in all things client care from scheduling, maintaining professional interpersonal relationships, management of proper up-to-date documentation, providing phone and email support, meeting deadlines, etc. In addition to the interpersonal interactions that came with being a medical assistant, I also grew my own social media in the course of a few weeks that eventually led to paid social media marketing.


My experiences as a lead medical assistant and social media manager required the mind of a critical thinker, the multitasking abilities of a mother, the adaptability of a chameleon, and the attentiveness of any healthcare provider four qualities necessary of the Social Media Marketer role.

Overview

5
5
years of professional experience

Work History

Content Creator/Sponsored Athlete

Alphalete Athletics And BuffBunny Collection
01.2023 - Current
  • Experience in social media management and content creation geared towards each monthly launch
  • Modeling apparel for commercial and personal use
  • Experience working to multiple photographers and videographers to deliver marketing content in a timely manner
  • Building and maintaining a personal brand
  • Building and engaging with a target audience
  • Thorough understanding of each product launch and effectively convey that to my audience
  • Deep understanding of the relationship between influencer and athlete manager

Medical Assistant, Surgical Coordinator, Social, Media Manager

Sara Yegiyants Plastic Surgery, Spa
07.2021 - Current
  • Assisted in all appointments including consultations, post-ops, injectables, lasers, and in-office surgical procedures
  • Performed drain and suture removal for all post-op patients along with Z wave treatments
  • Shadowed MD in the operating room during abdominoplasty, liposuction, otoplasty, labiaplasty, scar revisions, etc
  • Shadowed and assisted surgical technicians in in-office procedures, including set up, treatment, and sterilization processes
  • Performed all CoolSculpting from start to finish (consultations, photos, consents, treatments, and follow-ups) followed by lymphatic massage utilizing the Z wave
  • Outperformed the number of CoolSculpting treatments in the previous year by 3x by May 2022
  • Performed all Evoke and Evolve treatments from start to finish (consultations, photos, consents, treatments, and follow-ups)
  • Coordinated pre-operative and post-operative care for patients undergoing plastic surgery procedures
  • Assist in developing and implementing new procedures and techniques to enhance the quality and effectiveness of plastic surgery and skin spa treatments
  • Assisted in the development and implementation of marketing strategies to promote the employer's practice and attract new patients
  • Developed and implemented employee training programs to ensure the highest level of patient care and customer service
  • Assist in managing the inventory of medical and surgical supplies, ensuring that all necessary items are fully stocked and readily available

Lead Medical Assistant

Aloe Dermatology
01.2019 - 07.2021
  • Prepare patient rooms, gather and input patient information and medical records in EMR system (eClinical Works), and educate patients on proper wound care
  • Assist physicians during examinations, cosmetic laser treatments, biopsies, and surgical procedures, including excisions, Mohs, and ED&C
  • Process lab specimens, prepare proper paperwork for labs, work directly with diagnostic labs, and inform patients of lab results and the necessary treatments
  • Perform suture removals and PDT from start to finish
  • Sterilize all surgical equipment and prepare tools as necessary for procedures
  • Conduct ongoing training and development programs for medical assistants to ensure their skills and knowledge are up to date and in line with best practices in the field
  • Ensure compliance with all medical regulations and guidelines to maintain a safe and effective healthcare environment
  • Assist in the development and implementation of new clinical protocols and procedures to improve patient care and efficiency
  • Coordinate with external vendors and suppliers to ensure timely delivery of medical and office supplies, while also managing costs and maintaining inventory levels
  • Coordinate with insurance companies to verify coverage and obtain authorization for medical procedures
  • Build and maintain strong relationships with patients to ensure a positive and comfortable experience throughout their treatment journey
  • Work closely with other surgical offices and maintain contact to ensure all treatments advised and referred out have been fulfilled

Education

BS Nutritional - Science- Physiology and Metabolism

University of California Berkeley
Berkeley, CA
2017

Skills

  • Extensive Patient Care
  • Proficient in Microsoft 365
  • Ability to learn quickly
  • Member/Client/Patient Satisfaction
  • Fostering professional relationships
  • Sales
  • Social Media Marketing
  • Brand Promotion
  • Market Research
  • Customer Service
  • Communication Skills
  • Interpersonal Skills
  • Time Management
  • Research Skills

Languages

English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Taiwanese
Limited Working

Timeline

Content Creator/Sponsored Athlete

Alphalete Athletics And BuffBunny Collection
01.2023 - Current

Medical Assistant, Surgical Coordinator, Social, Media Manager

Sara Yegiyants Plastic Surgery, Spa
07.2021 - Current

Lead Medical Assistant

Aloe Dermatology
01.2019 - 07.2021

BS Nutritional - Science- Physiology and Metabolism

University of California Berkeley

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Michelle Kuo