Michelle E. Beck

• Providing support to attorneys, legal research, drafting letters, contact clients
• Conduct phone intakes in accordance with specific protocols
• Responsible for ordering medical/pharmacy and reviewing records and documenting the evidence in accordance with the program specific protocols for class members.
• Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
• Conducted detailed client intakes and entered information into the database.
• Managed complex cases efficiently using specialized software programs designed for paralegal work to track information related to multiple parties over long periods of time.
• Improved client trust and satisfaction, providing comprehensive support and updates throughout case progression.
• Assisted in discovery processes by gathering evidence and responding to requests effectively.

• Assisted in onboarding new employees, facilitating training sessions.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

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• Managed vendor relationships to ensure timely service delivery and contract compliance.
• Oversaw budgeting activities, aligning departmental expenditures with organizational goals.
• Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
• Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
• Oversaw recruitment and onboarding process for new employees, ensuring smooth integration into company culture and workflow.
• Coordinated office events and staff training sessions, boosting morale and enhancing skill sets across team.
• Completed bi-weekly payroll for 40 employees.
• Organized spaces, materials and catering support for internal and client-focused meetings.