Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Lally

Las Vegas,NV

Summary

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Professional team-oriented worker with consistent record of supporting operational goals and achieving results. Adept at fostering strong team collaboration and adapting to changing needs efficiently. Known for reliability and proactive approach, leveraging effective communication and problem-solving skills.

Overview

14
14
years of professional experience

Work History

Front Desk Receptionist

Children's Dental Center
03.2023 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Helped patients complete necessary medical forms and documentation.
  • Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
  • Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Completed new patient registrations in software to create accurate and comprehensive records.
  • Collaborated with team members to maintain an organized inventory system for dental supplies and office materials.

Teacher

NorthShore Learning Center
11.2021 - 03.2023
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.

Receptionist

Spring Mountain Treatment Center
08.2019 - 11.2021
  • Maintains a professional and clean lobby and administrative area.
  • Welcomes each guest into the facility with sensitivity due to the nature of our facility.
  • Determines the needs of each guest to direct them to the appropriate department or person.
  • Answer, screen, and forward incoming calls using a multi-line phone system.
  • Perform clerical duties for the executive suite such as filing, mailing, photocopying, and faxing.
  • Supports chief and director level employees with administrative tasks.
  • Performed reception duties for both Spring Mountain and Sahara hospital locations.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.

Receptionist

Gentle Dental
01.2012 - 01.2013
  • Welcomed and greeted all patients, staff, and employees.
  • Answered and directed phone calls using a multi-line phone system.
  • Verified patient insurance information.

Education

High School Diploma -

Canyon High School
Anaheim, CA
06.2000

Some College (No Degree) -

Fullerton College
Fullerton, CA

Skills

  • Fluent in Spanish
  • Customer Service
  • Budgeting and Accounting
  • Customer Billing
  • Multi-Line Phone Skills
  • Attention to detail
  • Time management
  • Listening skills
  • Customer service
  • Cash handling
  • Initiative-taking
  • Administrative support
  • Work prioritization
  • Issue handling
  • Complex Problem-solving
  • Sensitive information handling

Timeline

Front Desk Receptionist

Children's Dental Center
03.2023 - Current

Teacher

NorthShore Learning Center
11.2021 - 03.2023

Receptionist

Spring Mountain Treatment Center
08.2019 - 11.2021

Receptionist

Gentle Dental
01.2012 - 01.2013

Some College (No Degree) -

Fullerton College

High School Diploma -

Canyon High School

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