Michelle Lam
Pittsburgh,PA
Summary
A dedicated and motivated nursing student, pursuing a bachelor's degree in nursing, with a strong work ethic and a passion for patient-centered care. I have hands-on experience in service-oriented roles including retail and healthcare. Skilled in providing compassionate support to patients and residents in senior care facilities, with a proven ability to adapt, communicate effectively, and contribute to team-based care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CTSICU Patient Care Technician I
Highmark Health: Allegheny General Hospital
Pittsburgh, USA
07.2024 - Current
- Provide direct patient care, including blood sugar checks and bed baths
- Assist with stocking supplies and maintaining equipment cleanliness
- Safely transfer patients as needed
Sales Floor Associate/Flexible Fulfillment
Target
Pittsburgh, USA
10.2018 - 04.2025
- Resolved customer concerns with patience, empathy, efficient communication
- Managed multitasking in a fast-paced setting, emphasizing adaptability and teamwork
- Maintained safety while handling physical tasks and operating registers with attention to detail
Learning Resource Network Peer Tutor
Arcadia University
Glenside, USA
08.2023 - 05.2024
- Provided individualized academic support, promoting critical thinking and self-efficacy.
- Practiced empathy, confidentiality, and adaptability-core values in patient-centered care
Research Assistant
Arcadia University
Glenside, USA
08.2022 - 05.2024
- Performed fluorescence microscopy and assisted in neuromuscular procedures to lab and anatomical skills
- Collected and documented animal data, reinforcing precision, observation, and ethical research practices.
Education
Bachelor of Science - Nursing
Duquesne University
Pittsburgh, PA12.2025
Bachelor of Arts - Biological Sciences
Arcadia University
Glenside, PA05.2024
Skills
- Communication
- Compassion
- Teamwork
- Problem-Solving
- Attention to Detail
- Time Management
- Adaptability
- Critical Thinking
- Confidentiality
- Ethics
Certification
Basic Life Support (BLS), 10/23 - Present
Accomplishments
- Dean's List
- 01/25
- 07/24
- 02/24
- 04/23
Volunteer Experience
- Senior Resident Volunteer, Masonic Village at Sewickley, Fall 2019, Provided direct assistance and emotional support to residents, Supported patients through non-clinical care activities, ensuring comfort and well-being
- Volunteer, Highmark Health: Allegheny General Hospital, Spring 2017, Planned and facilitated recreational events to promote engagement and social interaction
Other
- BSN-Accelerating Inclusivity and Diversity Program, 05/24 - Present, Awarded $33,000 to enhance care quality by supporting nursing students from disadvantaged backgrounds
- Conway Program, 08/24 - Present, Awarded $15,000 to support nursing education and student based on previous academic performance
Timeline
CTSICU Patient Care Technician I
Highmark Health: Allegheny General Hospital
07.2024 - Current
Learning Resource Network Peer Tutor
Arcadia University
08.2023 - 05.2024
Research Assistant
Arcadia University
08.2022 - 05.2024
Sales Floor Associate/Flexible Fulfillment
Target
10.2018 - 04.2025
Bachelor of Science - Nursing
Duquesne University
Bachelor of Arts - Biological Sciences
Arcadia University
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