Summary
Overview
Work History
Education
Skills
References
Timeline
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Michelle Lambert

Beaumont,TX

Summary

I have acquired a reputation as an exceptionally hard worker, performer, and as an individual who is anxious to pursue every aspect of the job at hand. I have exhibited a talent for effectively interacting with customers, senior management which has greatly facilitated the smooth, efficient operation od every project with which i have been involved. I pride myself in having consistently maintained my professional foals in pursuit of maximizing my organizational and general management skills.

I have been recognized for generating consistent personal sales accomplishments. Dedicated to listening to customer needs and preferences, expertly matching products and driving loyalty. Brings in-depth knowledge of product use and care requirements.

Overview

26
26
years of professional experience

Work History

Assistant Merchandise

Sam's Club
Baton Rouge, LA
09.2015 - 09.2024
  • Assisted in creating product development plans to meet sales goals and customer needs.
  • Monitored inventory levels, reordered merchandise as needed, and tracked shipments to ensure timely delivery of products.
  • Developed strategies for meeting sales targets while maintaining appropriate stock levels.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.

Tire Center Lead

Sam's Club
Baton Rouge, LA
01.2015 - 06.2015
  • Directed the day-to-day operations of the tire center, including scheduling and hiring staff.
  • Ensured that all tires were inspected for safety and quality assurance prior to installation.
  • Provided technical support to customers on proper tire selection, maintenance, and repair services.
  • Monitored customer service levels to ensure satisfaction with products and services provided.
  • Performed periodic audits of inventory levels to ensure accuracy in stock quantity and pricing data.

Member Services Supervisor

Sam's Club
Beaumont, TX
03.2002 - 01.2015
  • Delegated work to staff, setting priorities and goals.
  • Issued receipts, refunds, credits or change due to customers.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Managed the resolution of complex customer issues and escalated unresolved matters as appropriate.

PTC

Sam's Club
Beaumont, TX
12.2000 - 12.2002
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Cashier

Sam's Club
Beaumont, TX
04.1998 - 11.2000
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Education

GED -

Central Medical Magnet High School
Beaumont

Skills

  • Product Recommendations
  • POS Systems
  • Customer Assistance
  • Performance Evaluations
  • Operations Management
  • Staff Development
  • Financial Management
  • Cash handling expertise
  • Schedule Management

References

References available upon request.

Timeline

Assistant Merchandise

Sam's Club
09.2015 - 09.2024

Tire Center Lead

Sam's Club
01.2015 - 06.2015

Member Services Supervisor

Sam's Club
03.2002 - 01.2015

PTC

Sam's Club
12.2000 - 12.2002

Cashier

Sam's Club
04.1998 - 11.2000

GED -

Central Medical Magnet High School

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Michelle Lambert