Michelle Landauer
Tucson,AZ
Summary
Dynamic leader and problem-solver with a history of success in any type of work environment, blending strong interpersonal insight, and clear verbal communication to enhance team efficiency and client satisfaction. Excelled in prioritization and scheduling, demonstrating a detail-oriented approach and multitasking abilities, achieving significant improvements in operational workflows.
Overview
20
20
years of professional experience
Work History
Stay- At- Home Mom
Self-employed
03.2016 - Current
- Oversaw schedules, ensuring timely completion of tasks.
- Oversaw timetables to balance educational and extracurricular commitments.
- Conducted lessons tailored to early childhood development.
- Managed weekly budget.
- Applied strong organizational abilities along with prioritization and multitasking to address family requirements.
- Led group reading sessions at children's school, utilizing effective instructional strategies and showcasing solutions-driven mindset.
- Achieved cost-savings by developing functional solutions to problems.
- Managed household errands and other essential duties.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Administrative Assistant
Bombardier Aerospace
02.2015 - 03.2016
- Procurement Department, Human Resources, Customer Lobby.
- Maintained positive interpersonal relationships with Accounts Payable team members, vendors, buyers, and staff through exceptional communicative skills and common courtesy.
- Facilitated communication by providing vendors with payment status updates, delivering invoices to the Accounts Payable team, and assisting Bombardier staff and buyers with inventory inquiries
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Ensures accurate management of payments, verification of part numbers, and creation of clear explanatory emails for staff, vendors, and Accounts Payable team.
- Revised digital records to align with HR requirements.
- Completed onboarding documentation for new employees.
- Oversaw secure handling and sorting of private information for both customers and staff.
- Excel, Word, and Outlook expertise demonstrated consistently.
Administrative Assistant/ Junior Stylist
Kurt & Quanna & Co.
06.2012 - 02.2015
- Managed database systems containing customer contact information.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Scheduled appointments between clients and customers and internal staff members.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Cosmetology License
Regency Beauty Institute
12.2010 - 06.2012
- Obtained a Cosmetology License in 2012, complementing several years of experience delivering exceptional client care
- Styled hair to meet client preferences.
- Prioritized excellent customer service in all interactions.
- Attended professional development workshops related to cosmetology trends or advancements in technology.
Assistant Director/Office Coordinator
Real Kids Preschool
06.2007 - 06.2012
- Oversaw the maintenance and updating of organizational databases and records.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Delegated work to staff, setting priorities and goals.
- Supervised junior staff, providing guidance and professional development opportunities.
- Oversaw purchasing and inventory to retain physical assets.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Conducted training sessions on new processes or products for internal staff members.
- Created training materials for new employees on company policies and procedures.
- Collaborated with finance department to manage budget and forecast expenses.
- Managed communication between department heads and senior management.
Reading Interventionist
Roberts Elementary School TUSD
08.2004 - 06.2007
- Worked well independently as well as with a team
- Conducted assessments of student's reading abilities, including phonemic awareness and fluency.
- Completed and reviewed assessments to developed customized improvement plans.
- Participated in professional development opportunities related to best practices in literacy instruction.
- Formed deep relationships with parents and students by engaging groups through conferences, emails, texts and phone calls.
- Established clear plans with each student and collaborated closely to achieve targets.
Education
Cosmetology License - Cosmetology
Regency Beauty Institute
Tucson06-2012
Bachelor of General Studies -
Indiana University
Bloomington, IN05.2012
Associates of General Studies -
Pima Community College
Tucson, AZ05.2005
Basic Business Certification -
Pima Community College
Tucson, AZ01.2005
Skills
- Prioritization and Scheduling Expertise
- Effective Leadership
- Problem resolution
- Interpersonal Insight
- Clear Verbal Communication Skills
- Collaborative Team Skills
- Leadership Skills
- Detail-Oriented Approach
- Active listening
- Multitasking Abilities
Timeline
Stay- At- Home Mom
Self-employed
03.2016 - Current
Administrative Assistant
Bombardier Aerospace
02.2015 - 03.2016
Administrative Assistant/ Junior Stylist
Kurt & Quanna & Co.
06.2012 - 02.2015
Cosmetology License
Regency Beauty Institute
12.2010 - 06.2012
Assistant Director/Office Coordinator
Real Kids Preschool
06.2007 - 06.2012
Reading Interventionist
Roberts Elementary School TUSD
08.2004 - 06.2007
Cosmetology License - Cosmetology
Regency Beauty Institute
Bachelor of General Studies -
Indiana University
Associates of General Studies -
Pima Community College
Basic Business Certification -
Pima Community College
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