Michelle Landeros
Gardena,CA
Summary
Looking for an exciting and dynamic role where I can utilize my skills and experience to drive tangible results. Passionate about joining an organization that fosters a culture of innovation, continuous learning, and personal growth.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
10
10
years of professional experience
Work History
Front Office
APPSC
Lakewood, California
06.2022 - Current
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Achieved cost-savings by developing functional solutions to problems.
- Maintained updated knowledge through continuing education and advanced training.
- Worked with cross-functional teams to achieve goals.
- Utilized various software and tools to streamline processes and optimize performance.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Operated a variety of machinery and tools safely and efficiently.
- Conducted testing of software and systems to ensure quality and reliability.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked effectively in team environments to make the workplace more productive.
Lead Medical Assistant
St Vincent Medical Center
Los Angeles, California
01.2019 - 01.2021
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Cleaned and maintained medical equipment following procedures and standards.
- Provided guidance and support for new employees during their orientation period.
- Communicated effectively with patients regarding their health concerns or questions about treatment options.
- Incorporated outside records into charts and EHR.
- Coordinated with other departments within the hospital setting to facilitate a smooth workflow throughout the facility.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Measured vital signs and took medical histories to prepare patients for examination.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Supported administrative staff by processing payments.
- Administered medications under physician's supervision.
- Reviewed patients' medical histories prior to their visits to ensure accuracy of information provided by the physician.
- Provided assistance to physicians with clinical tasks such as measuring vital signs and administering medications.
- Ensured that all medical supplies were adequately stocked in the examination rooms.
Referral Coordinator
White Memorial Hospital
Los Angeles, California
09.2017 - 06.2019
- Maintained accurate and up-to-date patient records, including referral status and follow-up information.
- Collected and analyzed referral data and tallied number of referrals.
- Facilitated communication between primary care physicians, specialists, and patients to ensure a smooth referral process.
- Resolved issues arising during the referral process, including insurance denials and appointment scheduling conflicts.
- Supported healthcare marketing efforts by promoting available specialist services to potential referral sources.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Assisted patients with navigation of complex healthcare systems, providing guidance on insurance and specialist services.
- Conducted follow-up with patients and healthcare providers to ensure satisfaction and address any concerns post-referral.
- Managed daily patient referrals daily through multi-line telephone system.
- Updated procedures necessary for compounding, mixing, packaging, and labeling medications.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Analyzed referral data to identify patterns and recommend changes to referral policies and practices.
- Communicated with patients with compassion while keeping medical information private.
- Assisted in the development of referral processes and procedures.
- Collaborated with interdisciplinary teams to discuss patient care plans and adjust referral strategies as necessary.
Collections Specialist/ Chiropractic Assistant
Dr. Gomez Chiropractor
Los Angeles, California
07.2017 - 01.2018
- Ensured compliance with federal and state collections laws and regulations.
- Analyzed account histories, monitored payments, reconciled discrepancies and updated customer information in the database.
- Provided financial advice to customers on budgeting techniques and money management skills to help them stay current on their obligations.
- Tracked and reported on collections activity and performance metrics to management.
- Implemented collection strategies to reduce outstanding account balances.
- Accepted and processed customer payments and applied toward account balances.
- Monitored accounts in various stages of delinquency for potential legal action; referred cases as required according to established policies.
- Updated account status and maintained accurate records of all collection activities.
- Received payments and posted amounts to customer accounts.
- Collaborated with customer service teams to address and resolve debtor inquiries.
- Developed relationships with debtors to encourage timely payments while providing excellent customer service.
- Created and implemented strategies to reduce delinquency rates, improve customer service and increase collections.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
- Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
- Collaborated closely with other departments throughout the entire collection process.
Back Office Lead Medical Assistant
SouthBay Pain Management
Torrance , California
03.2015 - 02.2017
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Changed dressings on wounds to prevent infection and check for healing.
- Performed basic clinical tasks such as taking vital signs, administering injections, and collecting specimens.
- Contacted medical facilities to schedule patients for admission.
- Explained treatment procedures and physicians' instructions.
- Closed and submitted patient insurance claims at end of shift.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
- Handled general office duties to support administrative staff during peak hours.
- Trained new staff on back office protocols for handling medical records, billing processes.
- Measured vital signs and took medical histories to prepare patients for examination.
- Reviewed incoming referral requests from external providers to verify accuracy before sending them out for further processing.
- Resolved conflicts between healthcare personnel while maintaining positive relationships with all parties involved.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Education
MA Certification -
Uei College
04.2011
Diploma -
Chino High School
06.2007
Skills
- Communication
- Adaptability
- Attention to detail
- Conflict resolution
- Creativity
- Critical thinking
- Customer Service
- Teamwork
- Time management
- Training & Development
- Data entry
- Task prioritization
- Collaboration
- Google drive
- Team management
- PPE use
- Computer skills
- Quality assurance
- Relationship building
- Self-Directed
- Research
- MA certified
- Supervision and leadership
- Troubleshooting
- Written communication
- Problem resolution
Accomplishments
- Perfect Attendance
- Principles Honor Roll
Timeline
Front Office
APPSC
06.2022 - Current
Lead Medical Assistant
St Vincent Medical Center
01.2019 - 01.2021
Referral Coordinator
White Memorial Hospital
09.2017 - 06.2019
Collections Specialist/ Chiropractic Assistant
Dr. Gomez Chiropractor
07.2017 - 01.2018
Back Office Lead Medical Assistant
SouthBay Pain Management
03.2015 - 02.2017
MA Certification -
Uei College
Diploma -
Chino High School