Michelle Landers
Midlothian,TX
Summary
Solid background caring for diverse animals. Devoted to maintaining health and well-being. Meets diverse needs by closely observing animals and coordinating with owners or supervisors to optimize plans. Passionate about animal health and wellness. Professional in handling basic needs, care and exercise. Diligent and hardworking [Job Title] dedicated to giving optimal animal care and support. Builds positive relationships with owners and trust with animals. Knowledgeable about grooming, exercise, and basic care. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
36
36
years of professional experience
Work History
Animal Caretaker
Self Employed Services
Midlothian, TX
05.1993 - Current
- Cleans and maintains animal living areas, including cages and tanks, using appropriate cleaning materials.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Ensures that all safety protocols are followed while handling animals in order to prevent accidents or injuries to staff or visitors.
- Promoted optimal animal health by feeding and watering on regular schedule.
- Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
- Records observations of animal behavior, health, diet and other information as required.
- Observes animals to detect signs of pain or distress and reports any problems to the supervisor immediately.
- Maintains inventory of food items and supplies needed for the care of the animals.
- Provides enrichment activities for animals in their care.
- Transports animals between locations safely and humanely using appropriate equipment.
- Participates in training sessions on proper animal handling techniques.
- Provides socialization activities for the assigned animals under supervision.
- Attends veterinary appointments with assigned animals when needed.
- Set boundaries through disciplinary teaching and treat training.
- Played with dogs and cats to maintain socialization and reduce stress.
- Maintained clean and orderly play yards, kennels and cages.
- Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
- Administered medications to animals.
- Bathed and groomed pets using gentle techniques.
- Walked and exercised dogs during owner absences.
- Socialized animals to prepare for adoption.
- Taught animals sit, stay and other basic commands.
Attendant Services
State Of Texas
Midlothian, TX
05.2015 - 02.2024
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted patients with daily personal hygiene.
- Provided emotional support to clients and families during difficult times.
- Performed light housekeeping duties such as changing bed linens, washing dishes, vacuuming floors.
- Assisted patients with bathing, dressing, daily hygiene care and grooming.
- Provided ongoing compassionate patient care for each client.
- Laundered clothing and bedding to prevent infection.
- Assisted with activities of daily living, including bathing, dressing, grooming, toileting, and transferring.
- Assisted patients with exercises designed to improve mobility or strength.
- Assessed the physical condition of the client on a regular basis and reported any changes or concerns to supervisor.
- Prepared meals according to prescribed diets while monitoring fluid intake and output levels.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Cooked appetizing and satisfying meals and snacks.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Accompanied clients to doctor appointments or other errands outside the home.
- Provided patients with transportation to and from doctor appointments.
- Administered medication as prescribed by physicians in accordance with state regulations.
- Tracked and reported clients' progress based on observations and conversations.
- Organized recreational activities for clients such as walks outdoors or reading books together.
- Followed care plan and directions to administer medications.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Transported patients to medical, dental and personal care appointments.
- Ambulated individuals around home, public and medical locations.
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
- Helped clients get in and out of beds and wheelchairs.
Customer
SelfHelpWorks
Midlothian, TX
05.1998 - 02.2024
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Made outbound calls to obtain account information.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Production Worker
Rubbermaid
Greenville, TX
02.1994 - 06.1996
- Cleaned up work area at end of shift to maintain safe working environment.
- Communicated with team members regarding tasks assigned during shift.
- Followed safety protocols while operating machines and equipment.
- Reported any issues to supervisor immediately for resolution.
- Kept operations area neat and orderly to minimize obstacles.
- Inspected product quality prior to packaging and shipment.
- Identified defective parts or components and removed them from production line.
- Hand-assembled needed parts with bolts and screws.
Computer Assistant
Self-employeed
Midlothian, TX
05.1991 - 03.1993
- Assisted in the setup of new computers and peripherals such as printers, scanners.
- Monitored network performance for optimal efficiency and speed.
- Assisted with setting up audio and visual equipment for meetings or presentations.
- Updated existing software applications to the latest versions available.
- Created and managed user accounts on local area networks and wide area networks.
- Maintained positive working relationship with fellow staff and management.
Cash Register Clerk
Walmart
Commerce, TX
03.1989 - 05.1991
- Maintained cleanliness of checkout area, including sweeping floors and wiping down counters.
- Handled customer complaints in a professional manner and resolved issues quickly.
- Operated cash register to process customer transactions accurately and efficiently.
- Organized checkout lanes to minimize wait times for customers.
- Stocked shelves with merchandise and ensured pricing accuracy.
- Verified customer identification for credit card purchases over certain amounts.
- Counted money in cash drawer at the beginning of shift to ensure correct amount.
- Balanced receipts with sales at end of shift to ensure accuracy of transactions.
- Greeted customers promptly and responded to questions.
- Welcomed customers, offering assistance to help find store items.
- Counted and balanced cashier drawers.
- Offered customers carry-out service at completion of transaction.
Cook
Sonics Drive In
Commerce, TX
07.1988 - 01.1990
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Grilled and deep fried various foods from meats to potatoes.
- Followed established procedures and requirements for safe food handling, storage and service.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Adhered to food safety standards when storing and preparing foods.
- Checked quality of ingredients before use in order to ensure freshness.
- Replenished food items from inventory and rotated ingredients.
- Organized storage areas for efficient usage of space.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Set up work stations prior to opening to minimize prep time.
Education
GED -
Commerce High School
Commerce, TX05-1990
Some College (No Degree) - Data Entry
Greenville Tech Center
Greenville, TXSkills
- Nutritious Feeding
- Medication Administration
- Infection Control
- Exercising and Playing
- Animal Handling
- Animal Training
- Basic Maintenance
- Customer Service
- Meal Preparation
- Weight Charting
- Treatment Administration
- Self Motivation
- Feeding and Watering
- Teamwork and Collaboration
- Adaptability
- Reliability
- Excellent Communication
- Multitasking
- Housekeeping Duties
- Customer Communication
- Equipment Disinfection
- Attention to Detail
- Relationship Building
- Organizational Skills
- Problem Identification
- Food Intake Monitoring
- Dependable and Responsible
- Adaptability and Flexibility
- Honest and Dependable
- Animal Grooming
- Professionalism
- Microsoft Office
Affiliations
- I am and have the ability to accomplish many obstacles in life. homemaker, auto repair, animal care, organization, bookkeeping, computer skills and set up, others tend to call on me for help. communication skills, caregiver, lawn services for neighbors and self, money budgeting, transporting disabled persons to and from appointments and or grocery stores, complete physical care for disabled person, home repairs and minor construction, i have been and i am. blessed to have the ability to be very independent and i am confident in many areas of life that i can resolve issues or make repairs and problem solve. I am a fast learner and learn better by hands on training and willing to always learn new skills.
Timeline
Attendant Services
State Of Texas
05.2015 - 02.2024
Customer
SelfHelpWorks
05.1998 - 02.2024
Production Worker
Rubbermaid
02.1994 - 06.1996
Animal Caretaker
Self Employed Services
05.1993 - Current
Computer Assistant
Self-employeed
05.1991 - 03.1993
Cash Register Clerk
Walmart
03.1989 - 05.1991
Cook
Sonics Drive In
07.1988 - 01.1990
GED -
Commerce High School
Some College (No Degree) - Data Entry
Greenville Tech Center
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