MICHELLE LANE
Rochester,NY
Summary
Dynamic Sales Associate with proven success at Walmart, enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in cash handling and team collaboration, I streamlined sales processes, boosting efficiency and fostering repeat business. Recognized for training new staff and analyzing customer feedback to drive service improvements.
Overview
2026
2026
years of professional experience
Work History
Sales Associate
Walmart
- Enhanced customer engagement through personalized service and product knowledge.
- Streamlined sales processes, improving transaction efficiency and reducing wait times.
- Trained new associates on sales techniques and store policies to ensure consistency.
- Analyzed customer feedback to identify trends and recommend improvements in service delivery.
- Monitored inventory levels, ensuring timely restocking of popular items to meet demand.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Billing Specialist
SPECTRUM
11.2022 - Current
- Processed customer billing inquiries and disputes efficiently.
- Ensured accurate invoice generation using billing software systems.
- Collaborated with cross-functional teams to streamline billing procedures.
- Analyzed payment trends to identify discrepancies and improve accuracy.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
Resident Assistant
The Arch of Monroe
12.2022 - 06.2025
- Facilitated successful community events, enhancing resident engagement and fostering a sense of belonging.
- Provided support for conflict resolution, effectively mediating disputes among residents to maintain a harmonious living environment.
- Developed and implemented educational programs on wellness and safety, promoting healthy lifestyles within the community.
- Assisted in emergency response procedures, ensuring resident safety during critical situations and maintaining up-to-date protocols.
- Conducted regular floor meetings to gather feedback, addressing concerns and enhancing overall satisfaction among residents.
- Analyzed resident feedback data to propose improvements in programming and services, driving enhancements in community offerings.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Assisted residents in preparing for activity and social programs.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Maintained clean, safe, and well-organized patient environment.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
- Collaborated with campus security to maintain a safe living environment for all residents.
- Ensured safe living environment, conducting regular safety checks and promptly addressing any violations.
Education
High School Diploma -
JEFFERSON HIGH SCHOOL
Rochester, NYSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Problem-solving
- Reliable and punctual
- Exceptional customer service
- Cash handling
- Money handling
- Cash register operation
- Cash handling accuracy
Timeline
Resident Assistant
The Arch of Monroe
12.2022 - 06.2025
Billing Specialist
SPECTRUM
11.2022 - Current
Sales Associate
Walmart
High School Diploma -
JEFFERSON HIGH SCHOOL