Michelle Laney
Fort Payne,AL
Summary
Dynamic and goal-oriented professional with extensive experience at National Parts Warehouse and Family First Medicine. Proven ability in customer service and problem-solving, consistently enhancing customer satisfaction and streamlining operations. Adept at managing multiple tasks efficiently while maintaining accuracy in financial transactions and patient records. Reliable team player committed to delivering exceptional results.
Overview
2021
2021
years of professional experience
Work History
Sales Associate /Driver
National Parts Warehouse
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Certified Clinical Medical Assistant
Family First Medicine
10.2012 - 06.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
- Streamlined the check-in process for patients, verifying insurance information and obtaining necessary paperwork for efficient appointments.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Relief Postmaster
USPS
04.2009 - 08.2012
- Consistently met or exceeded USPS performance standards for timely mail processing and delivery by staying focused on daily goals and maintaining a high level of personal accountability within the team.
- Maintained accurate financial records through diligent tracking of daily transactions, expenses, and revenue generation.
- Assisted in training new employees on postal regulations, processes, and best practices to ensure quality service delivery.
- Collaborated with other post offices within the region to share resources, knowledge, and expertise for improved service delivery across the board.
- Handled escalated customer complaints calmly and professionally while working towards satisfactory resolutions for all parties involved.
- Improved customer satisfaction by providing efficient and friendly service at the post office counter.
- Fostered positive relationships with local businesses and community organizations, leading to increased customer engagement and loyalty.
- Monitored employee performance closely, offering feedback, guidance, and encouragement as needed for continuous improvement within the team dynamic.
- Managed daily operations for smooth functioning of the postal facility, ensuring timely mail delivery and pickup.
Education
Associate Degree - Medical Assistant
Northeast Alabama Community College
Rainsville, AL08.2011
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Flexible schedule
Timeline
Certified Clinical Medical Assistant
Family First Medicine
10.2012 - 06.2020
Relief Postmaster
USPS
04.2009 - 08.2012
Sales Associate /Driver
National Parts Warehouse
Associate Degree - Medical Assistant
Northeast Alabama Community College
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